New technologies
Raúl Alvarado
Technical Manager
San Salvador, El Salvador
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Experience in leading and implementation of projects including technical support of integrated solutions for banking institutions and call center companies. Extensive knowledge in card payment business including issuing and acquiring solutions. Certification with payment schemes and fraud monitoring applications.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Technical Implementation Manager
Paymentology
02.2023 - 01.2024
- Manage internal and vendor resources, schedules and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle.
- Management of technical issues and risks to ensure successful and on-time project delivery alongside, contributing to process improvement initiatives as it relates to improving project delivery.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Team Lead of Implementation and Support
BPC TECHNOLOGIES
02.2020 - 01.2023
- Distribution of the work within the team in accordance to developed plans.
- Worked different stations to provide optimal coverage and meet production goals.
- Monitoring the status and controls the quality of work performed by the implementation team
- Trained new team members by relaying information on company procedures and safety requirements.
- Taking part in setting up of the product, remotely or at customer's facilities before the solution is placed into production
- Analysis of source code and reporting bugs to the Development team
- Developing scripts for migrating customer data from third-party systems or older versions of the product
- Support in the certification of the delivered product in QA and Production environment.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Implementation Engineer
BPC TECHNOLOGIES
02.2018 - 01.2020
- On-site and remote support of SmartVista Suite
- Diagnosing software problems, troubleshooting and escalation
- Communicate to customers the steps necessary to maintain and update software products
- Certification of (ATM & POS) with payment systems
- Implementation of solution for embossing cards and generation of pin mailers
- Integration of SmartVista solutions
- Testing of new releases and updates.
Implementation Specialist
QUIPU Gmbh
03.2008 - 12.2017
- On-site and remote support of Tranzware products
- Diagnosing software problems, troubleshooting and escalation
- Communicate to customers the steps necessary to maintain and update software products
- Issuing certifications with payment systems in LAC region
- ATM & POS acquiring certifications with payment systems in LAC region
- Implementation of Fraud monitoring solutions
- Development of ATM scenarios for NDC and DDC protocols
- Testing new releases and updates.
Project Manager
ACF TECHNOLOGIES
01.2006 - 02.2008
- Project Consulting for developing a better customer service using a web based application named 'Qflow' for managing customer flow
- Integration of databases between our system and customer's
- Management of tech support team in El Salvador and Guatemala
- Implementation of solutions.
Education
Engineering Project Management Specialization - Project Management
Rice University/Coursera
Remote02.2024
SQL Bootcamp - undefined
Udemy Business Academy
Introduction to Service Management ITIL 4.0 -
Udemy Business Academy
OnlineSystems Engineer -
Albert Einstein University
San Salvador, El Salvador 02.2006 - 11.2011
Skills
Leadershipundefined
Acknowledgements
Best in Profession Award (2018 & 2019) - BPC Technologies, Moscow, Russia
Seminars Training
- Credit Card Operational Training - Bogotá (November 2022)
- Introduction to Service Management ITIL 4.0 - Udemy (October 2022)
- SmartVista Training - Bogotá (February 2018)
- ATM Cash and Innovation - Panamá (2017)
- Card Seminar for Procredit banks of LAC - San Salvador (2017)
- ATM Training and Security Seminar - Bogotá, Colombia (2013)
- POS Workshop - Prishtina, Kosovo (2011)
- VISA Fraud Seminar - Panamá (2010)
- PL/SQL Training - El Salvador (2010)
- Fraud Detection and Prevention Seminar - Frankfurt, Germany (2009)
- SQL Programming, New Horizon (MS Partner) - El Salvador (2007)
References
- Hassan Ahmad, Technical Lead, (+44) 7851567199
- Jaime Hernández, NU Bank, (+57) 315-3800557
- Jens Wolfert, ETS Consulting, (+503) 7244-2834
Interests
Customized education
Music (Gospel, progressive)
Hobbies
Spending time with my wife and kids
Travel
Learning languages
Surfing
Timeline
Technical Implementation Manager
Paymentology
02.2023 - 01.2024
Team Lead of Implementation and Support
BPC TECHNOLOGIES
02.2020 - 01.2023
Implementation Engineer
BPC TECHNOLOGIES
02.2018 - 01.2020
Implementation Specialist
QUIPU Gmbh
03.2008 - 12.2017
Systems Engineer -
Albert Einstein University
02.2006 - 11.2011
Project Manager
ACF TECHNOLOGIES
01.2006 - 02.2008
Engineering Project Management Specialization - Project Management
Rice University/Coursera
SQL Bootcamp - undefined
Udemy Business Academy
Introduction to Service Management ITIL 4.0 -
Udemy Business Academy
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