Raul Machuca
Student
San Salvador
Summary
Driven and accomplished professional with a proven track record in enhancing client communication and support, as demonstrated at ICC BPO through real-time translation services. Expert in cross-cultural communication and fluent bilingualism, adept at leveraging customer service and active listening skills to achieve exceptional results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Interpreter Over the Phone
ICC Bpo
12.2022 - Current
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Healthcare Customer Service Representative
Skycom
07.2022 - 12.2022
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, answering inquiries from clients, and scheduling appointments for a Workers Compensation Insurance.
Assistant
Legal Office
08.2021 - 07.2022
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Customer Service Representative
NEBO Bpo
01.2021 - 07.2021
- Identified top music talent by implementing strategic sourcing and recruiting techniques over social media for musical live streaming website.
Education
BBA - Business Administration
Jose Matias Delgado University
La Libertad, El Salvador 05.2001 -
High School Diploma -
A Child For Christ
San Salvador 05.2001 -
Skills
English Fluency
Fluent Bilingualism
Client Support
Active Listening
Customer Service
Appointment Scheduling
Patient confidentiality
Data entry proficiency
Timeline
Interpreter Over the Phone
ICC Bpo
12.2022 - Current
Healthcare Customer Service Representative
Skycom
07.2022 - 12.2022
Assistant
Legal Office
08.2021 - 07.2022
Customer Service Representative
NEBO Bpo
01.2021 - 07.2021
BBA - Business Administration
Jose Matias Delgado University
05.2001 -
High School Diploma -
A Child For Christ
05.2001 -
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