Raul Machuca
Student
San Salvador
Summary
Driven and accomplished professional with a proven track record in enhancing client communication and support, as demonstrated at ICC BPO through real-time translation services. Expert in cross-cultural communication and fluent bilingualism, adept at leveraging customer service and active listening skills to achieve exceptional results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Interpreter Over the Phone
ICC Bpo
2022.12 - Current
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Healthcare Customer Service Representative
Skycom
2022.07 - 2022.12
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, answering inquiries from clients, and scheduling appointments for a Workers Compensation Insurance.
Assistant
Legal Office
2021.08 - 2022.07
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Customer Service Representative
NEBO Bpo
2021.01 - 2021.07
- Identified top music talent by implementing strategic sourcing and recruiting techniques over social media for musical live streaming website.
Education
BBA - Business Administration
Jose Matias Delgado University
La Libertad, El Salvador 2001.05 -
High School Diploma -
A Child For Christ
San Salvador 2001.05 -
Skills
English Fluency
Fluent Bilingualism
Client Support
Active Listening
Customer Service
Appointment Scheduling
Patient confidentiality
Data entry proficiency
Timeline
Interpreter Over the Phone
ICC Bpo
2022.12 - Current
Healthcare Customer Service Representative
Skycom
2022.07 - 2022.12
Assistant
Legal Office
2021.08 - 2022.07
Customer Service Representative
NEBO Bpo
2021.01 - 2021.07
BBA - Business Administration
Jose Matias Delgado University
2001.05 -
High School Diploma -
A Child For Christ
2001.05 -
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