Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Raul Alberto Romero

Santiago Nonualco,Please Select

Summary

Achieved exceptional customer service outcomes at Western Packaging Solutions by acting as a pivotal liaison, enhancing information flow across departments. Demonstrated expertise in complaint handling and data entry, significantly reducing service issues. Skillfully negotiated, ensuring swift resolution of escalated matters, underscoring a commitment to excellence and efficiency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience

Work History

Agent Services Representative

Western Packaging Solutions
02.2022 - 02.2024
  • Acted as a liaison between multiple departments, facilitating efficient information exchange crucial for delivering exceptional customer experiences.
  • Delivered world-class customer service to internal and external customers.
  • Followed up on department reports, contact information and missing enrollment and agent information.
  • Handled escalated issues professionally while collaborating closely with relevant stakeholders towards prompt resolution.
  • Assisted clients with account management, effectively reducing service-related issues.

Education

GED -

T.c Williams Highschool
Virginia U.s.a
03.1998

Skills

  • Strong negotiation skills
  • Call center experience
  • Data entry proficiency
  • Complaint Handling

Languages

spanish
Native language
English
Advanced
C1

Timeline

Agent Services Representative

Western Packaging Solutions
02.2022 - 02.2024

GED -

T.c Williams Highschool
Raul Alberto Romero