Rebeca Escobar

• Boosted employee retention by conducting engaging and interactive training sessions.
• Increased trainer productivity by establishing clear expectations and providing ongoing support through continuous education session according to LOBs.
• Demonstrated ability to work collaboratively within the team and organizational structure.
• Excellent communication skills within the organization and client.

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Managed scheduling and workload distribution, maximizing productivity.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provide one-on-one sessions to help individuals reach their full potential within he organization.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Develop and update training materials.

Enhanced client satisfaction by addressing concerns promptly and providing exceptional experience while generating additional sales opportunities with upselling and cross-selling techniques.