Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rebeca Eunice Menjivar Rivera

Mejicanos

Summary

Dynamic Customer Service Representative with a proven track record at Teleperformance, excelling in complaint resolution and relationship building. Leveraged active listening and critical thinking to enhance customer satisfaction, resulting in increased loyalty. Proficient in data entry and payment processing, effectively managing high-stress situations to deliver exceptional service.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Teleperformance
08.2022 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

E4CC
San Salvador, El Salvador
08-2022

High School Diploma -

Instituto Nacional Albero Masferrer
San Salvador, El Salvador
12-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Complaint resolution
  • Payment processing

Languages

English
Advanced (C1)

Timeline

Customer Service Representative

Teleperformance
08.2022 - 04.2025

E4CC

High School Diploma -

Instituto Nacional Albero Masferrer
Rebeca Eunice Menjivar Rivera