Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rene Alvarado

Learning & Development Specialist
San Salvador

Summary

Experienced Learning & Development Specialist with 6 years of experience in the travel industry. Skilled in developing and delivering training programs that drive employee engagement and performance. Strong knowledge of adult learning principles and instructional design to create effective training solutions. Adept at utilizing e-learning tools and learning management systems to design and deliver digital training programs. Exceptional communication and interpersonal skills to build relationships with stakeholders at all levels. Proven track record of improving employee performance and driving business results through effective learning and development strategies. Passionate about helping employees reach their full potential and supporting the growth of the organization.

Overview

2
2
Languages
10
10
years of professional experience

Work History

Customer Success Lead & Administrative Assistant

Avanza Landscaping & Maintenance
Arlington (Remote)
03.2026 - Current
  • Coordinated schedules and meetings for senior management to enhance operational efficiency.
  • Managed correspondence and documentation, ensuring timely communication across departments.
  • Developed and maintained filing systems to support quick information retrieval and organization.
  • Assisted in project planning by preparing reports and tracking project milestones effectively.

Travel Industry Learning & Development Specialist

Sykes - Expedia Flights & Hotels
San Salvador
11.2020 - Current
  • Developed excellent communication and interpersonal skills to work with employees at all levels of the organization
  • Polished the way through strong organizational and project management skills to manage multiple learning and development initiatives
  • Pioneered knowledge of learning techniques and instructional design to create effective training programs
  • Gained full familiarity with e-learning tools and learning management systems (LMS) to design and deliver digital training solutions
  • Comfortable with public speaking and presenting to groups of employees
  • Skills & Learning:

Travel Industry Customer Service Specialist

Sykes - Expedia Flights & Hotels
San Salvador
09.2016 - 11.2020
  • Improved the ability to multi-task and handle a high volume of calls in a fast-paced environment
  • Polished attention to detail and ability to accurately input data into computer systems
  • Attained proficient-level in customer service and conflict resolution
  • Skills & Learning:

Education

Certification - Coaching Per Success

Sykes Soft Skills Training
San Salvador, El Salvador
07-2023

Certificate - Microsoft Excel Intermediate Level User

Insaforp El Salvador
San Salvador, El Salvador
06-2023

Certificate - Travel Industry

Sykes Expedia Product Training
San Salvador, El Salvador
12-2016

High School Diploma - Electronics

High School
San Salvador, El Salvador
02-2014

Skills

  • Feedback Delivery: Excellent
  • People Skills: Excellent
  • Knowledge Share: Excellent
  • Attention to Detail: Excellent
  • Amadeus: Excellent
  • Farelogix: Excellent
  • Sabre Holdings: Excellent

Accomplishments

  • Conducted periodic needs assessments to identify skill gaps and training needs within the organization
  • Developed and deliver training programs, both in-person and digital, to meet identified needs and onboard new hires. Has trained 4 waves of 15-20 people each
  • Collaborated with subject matter experts and stakeholders to develop content and curriculum for training programs
  • Used instructional design principles to create effective training materials, such as participant guides, facilitator guides, and job aids
  • Kept up-to-date with industry trends and best practices in learning and development to ensure the company's programs are current and effective.
  • Evaluated the effectiveness of training programs through participant feedback, assessments, and other metrics

Timeline

Customer Success Lead & Administrative Assistant

Avanza Landscaping & Maintenance
03.2026 - Current

Travel Industry Learning & Development Specialist

Sykes - Expedia Flights & Hotels
11.2020 - Current

Travel Industry Customer Service Specialist

Sykes - Expedia Flights & Hotels
09.2016 - 11.2020

High School Diploma - Electronics

High School

Certificate - Travel Industry

Sykes Expedia Product Training

Certificate - Microsoft Excel Intermediate Level User

Insaforp El Salvador

Certification - Coaching Per Success

Sykes Soft Skills Training
Rene AlvaradoLearning & Development Specialist