Rene Dubon
IT Manager
San Salvador
Summary
Dedicated IT manager with 20 years of experience in IT management, systems administration, and data analysis. Proven track record of developing and executing strategic plans to align IT initiatives with business objectives. Skilled in virtualization, server management, network management, and application development. Proficient in a range of technologies including VMware, SQL Server, Power BI, and Pentaho. Possesses a Bachelor of Computer Engineering in Computer Science.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
12
12
Certifications
Work History
IT Manager/Systems Administrator
Pro Dept El Salv
1 2014 - Current
- Developed and executed strategic plans to align IT initiatives with business objectives, resulting in increased operational efficiency
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Implemented robust cybersecurity measures to protect company data and systems from external threats.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with cross-functional teams to identify technology needs and implement solutions that improved productivity and workflow processes.
- Evaluated emerging technologies for potential integration into existing systems to enhance performance and functionality using the Microsoft Power Platform.
- Developed disaster recovery plans and conducted regular testing to ensure business continuity in case of system failures or natural disasters.
- Managed enterprise-wide network infrastructure including routers, switches, firewalls ensuring high availability and optimal performance levels at all times.
- Implemented centralized help desk ticketing system in Microsoft Power Apps.
- Mentored junior team members providing guidance on professional development opportunities within the field of information technology.
- Implemented data backup and recovery procedures to safeguard critical business information from potential loss or corruption.
- Performed regular system performance monitoring, capacity planning, and optimization activities to ensure optimal resource utilization.
- Served as a liaison between IT department and executive management providing updates on technology initiatives, risks, and opportunities.
- Identified areas for process improvement within the IT department leading to increased efficiency and cost savings.
- Cultivated a culture of innovation within the IT team encouraging members to explore new technologies that could benefit the organization's goals.
- Oversaw hardware refresh cycles ensuring timely replacement/upgrades based on industry standards/technological advancements.
- Led the implementation of virtualization technologies such as Docker, VMware vSphere Client and VMware vCenter Server.
- Managed and maintained VMware virtual infrastructure, including ESXi hosts, vCenter Server, and virtual machines.
- Performed regular system updates and patches to ensure optimal performance and security of the VMware environment
- Implemented backup and disaster recovery strategies for VMware infrastructure, ensuring minimal downtime in case of system failures
- Resolved technical issues related to VMware infrastructure by troubleshooting network connectivity, storage, and virtual machine configuration
- Reduced hardware costs through server consolidation initiatives using VMotion technology.
- Upgraded ESXi hosts from older versions to newer releases while minimizing service disruptions
- Configured high availability (HA) clusters for mission-critical applications on the VMware platform
- Migrated physical servers into virtual machines resulting in cost savings.
- Designed disaster recovery plans leveraging features like Site Recovery Manager (SRM)
- Managed storage arrays and configured datastores for optimal performance and redundancy.
- Maintained inventory of all virtual machines, templates, snapshots, and other resources within vCenter Server.
- Designed and developed ETL (Extract, Transform, Load) processes to extract data from various sources, transform it according to business rules, and load it into target databases.
- Created efficient SQL queries and scripts to extract data from source systems using tools like SQL Server Integration Services (SSIS).
- Developed and maintained high-quality application software, ensuring adherence to coding standards and best practices.
- Collaborated with UX/UI designers to create intuitive user interfaces that enhance the overall user experience using Power Apps Canvas Apps and Power Automate.
- Integrated third-party APIs and libraries to enhance application functionality and features.
IT Data Analyst
TransUnion
08.2012 - 12.2013
- Analyzed large datasets using statistical techniques to identify trends, patterns, and insights.
- Developed and implemented data models, algorithms, and visualizations to support business decision-making processes.
- Developed and implemented ETL (Extract, Transform, Load) processes to efficiently extract data from various sources and load it into the target database using Pentaho Spoon ETL System.
- Identified opportunities for process improvement based on data analysis results.
- Presented findings and recommendations in clear and concise reports or presentations to stakeholders.
- Utilized SQL queries to extract relevant information from databases for analysis purposes.
- Designed dashboards or interactive visualizations using tools like Power BI and SQL Server Reporting Services (SSRS).
- Designed and maintained data integration workflows using ETL tools such as Pentaho.
- Implemented error handling mechanisms to ensure accurate processing of large volumes of data during ETL operations.
- Documented technical designs, process flows, and system configurations related to ETL processes for future reference or knowledge sharing purposes.
IT Help Desk Specialist
Sykes El Salvador
12.2004 - 07.2012
- Provided technical support to end-users, troubleshooting hardware and software issues
- Responded to help desk tickets in a timely manner, ensuring prompt resolution of technical problems.
- Installed and configured software applications on user devices, ensuring compatibility and optimal performance.
- Assisted with the setup and maintenance of computer networks, including routers, switches, and firewalls.
- Collaborated with cross-functional teams to resolve complex technical issues that required escalation.
- Performed system upgrades and patches to ensure security compliance and enhance system functionality.
- Managed user accounts in Active Directory, including creating/deleting accounts and resetting passwords.
- Maintained inventory of hardware assets, tracking equipment assignments and replacements as needed.
- Developed standard operating procedures (SOPs) for common IT tasks to streamline operations.
- Collaborated with vendors for procurement of IT equipment at competitive prices.
- Assisted in the implementation of cybersecurity measures like antivirus software updates or firewall configurations.
- Provided remote support via phone or remote desktop tools like Remote Desktop Protocol (RDP)
- Ensured compliance with IT policies regarding data privacy and security.
- Performed hardware repairs or replacements for desktops, laptops, and peripherals.
- Collaborated with IT team to develop disaster recovery plans and perform regular backups/restores.
- Assisted in the implementation of software updates/patches across the organization's systems.
- Conducted system audits to identify vulnerabilities and recommend security enhancements.
- Managed software licenses and ensured compliance with licensing agreements.
- Participated in on-call rotations to provide after-hours support as needed.
- Configured virtual private networks (VPNs) for secure remote access to company resources.
- Collaborated with network administrators to troubleshoot network connectivity issues.
- Developed scripts or automation tools to streamline repetitive tasks or improve efficiency.
- Provided recommendations on hardware/software upgrades based on user requirements and industry trends.
Education
Bachelor of Computer Engineering - Computer Science
Universidad Evangelica De El Salvador
El Salvador, El Salvador 05.2007 - 08.2012
Skills
Microsoft Power Platform
Microsoft Power Apps Canvas
Microsoft Power Automate
JavaScript
SQL/MySQL/ETL/Databases
Application Development
Microsoft SQL Server
C# -Software Development
Power BI
Pentaho
Server Management
VMware Virtualization
Network Management
IT Asset Management
Information Security
IT service management
Certification
CompTIA A+ (220-601)
Languages
English
Spanish
German
Timeline
Complete VMWare vSphere ESXi and vCenter Administration
10-2024
Designing and Deploying Microsoft Exchange Server 2016/2019
10-2024
Learn C# Fundamentasl by Coding
10-2024
Mastering VMware Workstation for Personal Virtualization
10-2024
Microsoft Certified: Power Platform Fundamentals
09-2024
Microsoft Power Automate (Flow)
09-2024
Microsoft Power Apps Modern Controls
06-2024
Microsoft Power Apps - UI Integration
06-2024
Complete Guide to Microsoft Power Apps
02-2024
VMware vSphere Networking
09-2022
Clear and Simple VMWare vSAN 6.7 (Virtual SAN) Configuration
09-2022
IT Data Analyst
TransUnion
08.2012 - 12.2013
CompTIA A+ (220-601)
12-2008
Bachelor of Computer Engineering - Computer Science
Universidad Evangelica De El Salvador
05.2007 - 08.2012
IT Help Desk Specialist
Sykes El Salvador
12.2004 - 07.2012
IT Manager/Systems Administrator
Pro Dept El Salv
1 2014 - Current
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