Rene Fernando Ortega Chacón
Santa Ana,Santa Ana
Summary
Professional with expertise in sales support and team leadership, adept at driving performance and fostering collaboration. Skilled in process optimization, customer relationship management, and conflict resolution. Reliable in adapting to dynamic environments and aligning team efforts to achieve organizational goals. Known for strong communication, problem-solving capabilities, and results-oriented mindset.
Overview
6
6
years of professional experience
Work History
Sales Support Team Leader
Telus International
06.2022 - 02.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Assisted sales representatives in closing deals by providing necessary documentation and product information.
- Implemented best practices for order processing to reduce errors and improve overall efficiency.
- Increased sales support efficiency by streamlining processes and implementing new team strategies.
Customer Service Representative
Telus International
03.2020 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs..
Assistance Coordinator
Road America
06.2019 - 12.2019
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Increased productivity with efficient scheduling and allocation of resources during peak hours.
- Enhanced customer satisfaction by maintaining clear and accurate communication with drivers and clients.
- Collaborated closely with law enforcement agencies to promptly respond to accident scenes or roadside assistance needs.
- Maintained open lines of communication with drivers throughout their shifts, offering assistance as needed.
Customer Service Representative
Elastic Line of Credit
01.2018 - 06.2019
Education
GED -
GED
Stockton California10-2012
Skills
- Public relations
- Intrapersonal skills
- Emotional Intelligence
- Goal Oriented
- Team Development awareness
- Performance improvement
- Goal setting
- Time management
- Word, Powerpoint, Excel
- Google applications: Sheets, Docs, Presentation, and Google Forms
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Team supervision
- People management
- Work Planning and Prioritization
- Coaching and mentoring
- Sales coaching
- Salesforce CRM
Countryofbirth
San Salvador
Personal Information
- ID Number: 05815429-3
- Age: 30
- Date of Birth: 10/06/94
- Nationality: Salvadoreño
- Marital Status: Soltero
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Sales Support Team Leader
Telus International
06.2022 - 02.2024
Customer Service Representative
Telus International
03.2020 - 06.2022
Assistance Coordinator
Road America
06.2019 - 12.2019
Customer Service Representative
Elastic Line of Credit
01.2018 - 06.2019
GED -
GED
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