Google Workspace
Renè Melgar
Project Manager & Customer Success Manager
San Salvador,SS
Summary
Google Workspace Migration Expert | Project & Customer Success Manager.
Passionate about empowering businesses with secure and efficient Google Workspace implementations.
Overview
15
15
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Project Manager & Customer Success Manager
Cloudasta Corp
San Salvador, SS
5 2022 - Current
- Orchestrated managed migrations from various sources to Google Workspace for clients
- Crafted customized project plans tailored to client needs and requirements
- Managed projects end-to-end, identifying and mitigating risks proactively
- Fostered clear communication across cross-functional teams.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
Enterprise Resource Planning Analyst II (Workday)
Telus International El Salvador
08.2021 - 05.2022
- Administered Workday ERP, ensuring data integrity and system configurations
- Conducted analysis, testing, and reporting for process improvements
- Supported M&A activities, migrations, and deployment plans
- Managed integrations, data uploads, web services, and APIs.
Enterprise Support Specialist III (Google Workspace)
Telus International El Salvador
12.2015 - 08.2021
- Provided support and assistance to for IT Admins for several Google Workspace products.
- Certified Google Workspace Deployment Services Specialist
- Delivered customized deployment consultations and change management training
- Trained partners and staff on Google Workspace administration.
- Partnered with sales teams in pre-sales activities such as product demonstrations or consultations, contributing to increased revenue generation.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
Technical Support Specialist II
Stream Global Services / Convergys
01.2010 - 01.2015
- Provided hardware and software technical support for Dell, Alienware, and Microsoft
- Handled case management, order status, and customer service.
Customer Service Representative
Dell El Salvador
01.2009 - 01.2010
- Provided product information to customers as part of Live Voice Response team.
Education
Bachelor of Psychology (Incomplete) -
Skills
Google Workspace Administration
Certification
Centro Cultural Salvadoreño Americano - Hardware Repair & Computer Maintenance Technician Diploma
Software
Timeline
Enterprise Resource Planning Analyst II (Workday) - Telus International El Salvador
08.2021 - 05.2022
Enterprise Support Specialist III (Google Workspace) - Telus International El Salvador
12.2015 - 08.2021
Technical Support Specialist II - Stream Global Services / Convergys
01.2010 - 01.2015
Customer Service Representative - Dell El Salvador
01.2009 - 01.2010
Project Manager & Customer Success Manager - Cloudasta Corp
5 2022 - Current
Universidad Tecnológica De El Salvador - Bachelor of Psychology (Incomplete),
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