Google Workspace
Renè Melgar
Project Manager & Customer Success Manager
San Salvador,SS
Summary
Google Workspace Migration Expert | Project & Customer Success Manager.
Passionate about empowering businesses with secure and efficient Google Workspace implementations.
Overview
15
15
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Project Manager & Customer Success Manager
Cloudasta Corp
San Salvador, SS
5 2022 - Current
- Orchestrated managed migrations from various sources to Google Workspace for clients
- Crafted customized project plans tailored to client needs and requirements
- Managed projects end-to-end, identifying and mitigating risks proactively
- Fostered clear communication across cross-functional teams.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
Enterprise Resource Planning Analyst II (Workday)
Telus International El Salvador
08.2021 - 05.2022
- Administered Workday ERP, ensuring data integrity and system configurations
- Conducted analysis, testing, and reporting for process improvements
- Supported M&A activities, migrations, and deployment plans
- Managed integrations, data uploads, web services, and APIs.
Enterprise Support Specialist III (Google Workspace)
Telus International El Salvador
12.2015 - 08.2021
- Provided support and assistance to for IT Admins for several Google Workspace products.
- Certified Google Workspace Deployment Services Specialist
- Delivered customized deployment consultations and change management training
- Trained partners and staff on Google Workspace administration.
- Partnered with sales teams in pre-sales activities such as product demonstrations or consultations, contributing to increased revenue generation.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
Technical Support Specialist II
Stream Global Services / Convergys
01.2010 - 01.2015
- Provided hardware and software technical support for Dell, Alienware, and Microsoft
- Handled case management, order status, and customer service.
Customer Service Representative
Dell El Salvador
01.2009 - 01.2010
- Provided product information to customers as part of Live Voice Response team.
Education
Bachelor of Psychology (Incomplete) -
Skills
Google Workspace Administration
Detail Oriented
Bilingual: English (Advanced), Spanish (Native)
Workday ERP Administration: HCM, Time Tracking, Compensation, Recruiting
Problem-Solving
DNS Management and configuration
Cloud Data Migration with focus on Google Workspace as the destination platform
Microsoft Business Solutions proficiency
Organizational Skills
Time Management
Excellent Communication
Project Management
Certification
Centro Cultural Salvadoreño Americano - Hardware Repair & Computer Maintenance Technician Diploma
Software
Timeline
Enterprise Resource Planning Analyst II (Workday) - Telus International El Salvador
08.2021 - 05.2022
Enterprise Support Specialist III (Google Workspace) - Telus International El Salvador
12.2015 - 08.2021
Technical Support Specialist II - Stream Global Services / Convergys
01.2010 - 01.2015
Customer Service Representative - Dell El Salvador
01.2009 - 01.2010
Project Manager & Customer Success Manager - Cloudasta Corp
5 2022 - Current
Universidad Tecnológica De El Salvador - Bachelor of Psychology (Incomplete),