Rene Alexander Hernandez Giralt
Summary
Professional project support specialist with demonstrated ability to streamline processes and boost productivity. Skilled in coordinating tasks, managing schedules, and facilitating communication among team members. Adept at adapting to changing project needs and delivering results with high standards. Dependable team player with strong organizational skills and focus on achieving project goals.
Overview
9
9
years of professional experience
Work History
Medical Project Assistant
International Organization for Migration, IOM
07.2022 - 03.2025
- Coordinated project schedules to enhance team collaboration and meet delivery deadlines.
- Assisted in organizing and maintaining project documentation, ensuring easy access for team members.
- Improved team efficiency by managing logistics and coordinating resources.
- Supported project managers with administrative tasks, contributing to seamless project execution.
- Facilitated project progress tracking, providing updates to stakeholders for informed decision-making.
- Enhanced project visibility with well-organized data and documentation.
Quality Analyst
TELUS International
01.2020 - 06.2022
- Create and present reporting in regards to operational KPI's
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
Key Account Manager
TELUS International
01.2018 - 01.2019
- Present customers with communications and VOIP Solutions
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Developed and delivered presentations to key customers to position products and services.
Teacher, Translator & Interpreter
Academia Europea
01.2016 - 12.2018
- Deliver basic, intermediate and advanced courses of English and French
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Education
Professional Certification - Human Resources Management
Consejos Iberoamericanos
El Salvadore06-2025
Professional Certification - Business Administration and Human Resources
AVANZA FORMACION CONTINUA
08-2019
Bachelor - Modern Languages: English and French
UNIVERSIDAD EL SALVADOR
01.2018
High school diploma -
SCHOOL ALBERTO MASFERRER
01.2010
Skills
- Project management
- Task coordination
- Timeline management
- Meeting scheduling
- Documentation control
- Team collaboration
- Problem solving
- Report preparation
- Quality assurance
- Organizational skills
- Client interaction
- Stakeholder communication
Personal Information
Date of Birth: 08/18/93
Expert Skills
- Data Analysis
- Reporting
- Quality control
Languages
Spanish
Native language
English
Proficient
C2
French
Proficient
C2
Timeline
Medical Project Assistant
International Organization for Migration, IOM
07.2022 - 03.2025
Quality Analyst
TELUS International
01.2020 - 06.2022
Key Account Manager
TELUS International
01.2018 - 01.2019
Teacher, Translator & Interpreter
Academia Europea
01.2016 - 12.2018
Bachelor - Modern Languages: English and French
UNIVERSIDAD EL SALVADOR
High school diploma -
SCHOOL ALBERTO MASFERRER
Professional Certification - Human Resources Management
Consejos Iberoamericanos
Professional Certification - Business Administration and Human Resources
AVANZA FORMACION CONTINUA
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