Tourism
René Rodrigo Rivas Granados
Degree In Languages Phone#: 7271-9843 DOB: May 4th 1991
Ciudad Delgado ,San Salvador
Summary
My name is René Rivas I was born in May 4th 1991, My DUI it's 04448128-0 I'am an outgoing person and always open to feedback.
Dynamic and results-driven professional with 6 years of call center experience at Teleperformance. Proven expertise in conflict resolution and exceptional communication skills, adept at enhancing customer satisfaction. Successfully supervised teams, driving operational improvements and fostering a collaborative environment. Committed to continuous learning and delivering outstanding service in fast-paced settings.
Overview
2
2
Languages
Work History
Degree in Languages
Call Center Services Inc.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
Education
Licenciado - Languages
Universidad Don Bosco
San Salvador 11.2017
Skills
I've been working as a call center agent since 2019
I started at 7-11 facilities maintanance and then the account was merged with speedway back then in 2022 which it's another convenience store
Later on, they gave me the opportunity to work in IHG International hotel groups it was waha (work from Home) and it was the best experience, I was making reservations and amend or modify reservations of each guest
Then, the account was moved to Philiphines and then I was moved on to Chime which it's a NEO bank
I was a supervisor taking escalations as well and helping each member to provide a resolution about their financial concerns
6 years of experience in total and all of it in the same call center which it's Teleperformance
Work Preference
Work Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $100000/yrImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsStock Options / Equity / Profit SharingInterests
Sports
Science fiction
Finance, Stock, Crypto, Investments
Timeline
Degree in Languages
Call Center Services Inc.
Licenciado - Languages
Universidad Don Bosco