Ricardo Antonio Menendez Ortiz
Customer Service Representative
Lourdes Colon,El salvador
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Commitment to maintaining professional relationships to increase profitability and drive business results. Results-oriented mindset with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to consistently deliver impactful solutions that enhance organizational performance.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Universal Customer Service Agent
Found Ever El Salvador
El Salvador, SS
06.2017 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved client relations and increased efficiency.
- Maintained detailed records of customer communications in CRM systems for future reference and analysis.
- Managed high call volume, prioritizing tasks to ensure all clients received prompt assistance.
- Assisted customers across various platforms such as phone calls, emails, chat support systems – ensuring consistency in service delivery methods regardless of channel used by clients.
- Efficiently processed orders, returns, and exchanges while maintaining a positive attitude and professional demeanor.
- Handling high volumes of calls daily, over 30 calls a day, as well as chats and emails.
Appointment Setter
MAS(Mary's Answering Services)
Remote, Remote
05.2021 - 08.2022
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Acted as first point of contact and set appointments for prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Received over 40 calls per day and schedule more than 30 appointments per day and manage customer difficult situations.
Cashier
Sersaprosa El Salvador
El Salvador, SS
03.2012 - 10.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Callejas Sa De Cv
El Salvador, SS
01.2011 - 02.2012
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
Bookkepper - Accounting And Finance
Quickbooks Online Course
Remote 10.2024 - 11.2024
Property Management - Housing
Online Course
Remote 09.2024 - 10.2024
No Degree - Industrial Engineering
Universidad De El Salvador
San Salvador 02.2008 - 11.2010
High School Diploma -
Liceo Cristiano Reverendo Juan Bueno
San Salvador, El Salvador 02.2005 - 11.2007
Skills
Call center experience
Microsoft Excel
Complaint resolution
Live chat support
Adaptive team player
Banking operations support
Typing proficiency
Problem-solving skills
Multitasking
Stress Tolerance
Adaptability
Salesforce CRM system proficiency
Schedule mastery
Reading, travelling, Technology
I really love to read and lear about technology and updates around the world, I also love travelling around my country and knowing different places specially, to visit other countries and learn different cultures.
Timeline
Bookkepper - Accounting And Finance
Quickbooks Online Course
10.2024 - 11.2024
Property Management - Housing
Online Course
09.2024 - 10.2024
Appointment Setter
MAS(Mary's Answering Services)
05.2021 - 08.2022
Universal Customer Service Agent
Found Ever El Salvador
06.2017 - Current
Cashier
Sersaprosa El Salvador
03.2012 - 10.2016
Cashier
Callejas Sa De Cv
01.2011 - 02.2012
No Degree - Industrial Engineering
Universidad De El Salvador
02.2008 - 11.2010
High School Diploma -
Liceo Cristiano Reverendo Juan Bueno
02.2005 - 11.2007
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