Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic

Ricardo Castillo

Biologyst
San Salvador,SS

Summary

Proven team player with a track record of enhancing customer satisfaction at Wendys Restaurant through expert guest relations management and adept problem-solving. Demonstrated adaptability and a strong multitasking ability, significantly contributing to a positive dining atmosphere and retaining a loyal customer base through exceptional service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

1
1
year of professional experience

Work History

Waiter/Cashier Assistant

Wendys Restaurant
08.2023 - 07.2024
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

Education

High School Diploma -

Liceo Cristiano Reverendo Juan Bueno Central
San Salvador
05.2001 -

Skills

Guest Relations Management

Adaptable and Flexible

Order Management

Item promotion

Problem-Solving

Active Listening

Strong multitasking

Order Taking

Sales Techniques

Adaptability and Flexibility

Reliable and Responsible

Team Player

Software

Microsoft Office

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Waiter/Cashier Assistant

Wendys Restaurant
08.2023 - 07.2024

High School Diploma -

Liceo Cristiano Reverendo Juan Bueno Central
05.2001 -
Ricardo CastilloBiologyst