Ricardo Martinez
Account Representative
Mejicanos,San Salvador
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Account Representative-Expedia
Foundever
03.2025 - Current
- Manage hotel partner accounts to optimize platform performance.
- Analyze metrics to drive growth and conversions.
- Coordinate campaigns to boost revenue and visibility.
- Provide support and commercial advice via Expedia Partner Central.
- Use Salesforce CRM to track clients and manage sales pipelines.
Team Leader
Glass Mountain BPO
03.2022 - 12.2024
- Set team performance goals, monitored progress, and provided feedback.
- Coached team members to improve skills and performance.
- Improved productivity by streamlining processes and analyzing data with Excel.
- Trained and supervised Spanish-English interpreters for customer service.
- Mentored junior staff to develop leadership skills.
- Managed escalations to ensure quick, effective resolution.
Costumer Service Agent
Glass Mountain BPO
02.2021 - 03.2022
- Handled inbound calls from patients, doctors, and insurers, supporting medical billing inquiries.
- Resolved billing disputes with clear, empathetic communication.
- Verified and updated patient/provider info for accurate billing.
- Coordinated with teams to resolve payment and insurance issues.
- Maintained HIPAA compliance to protect patient privacy.
- Documented calls and ensured follow-up for customer satisfaction.
Education
High school -
Centro Cultural Salvadoreño Americano
San Salvador Skills
Advanced English (spoken and written)
Certification
Microsoft Office Specialist (Word 2016)
Timeline
Account Representative-Expedia
Foundever
03.2025 - Current
Team Leader
Glass Mountain BPO
03.2022 - 12.2024
Costumer Service Agent
Glass Mountain BPO
02.2021 - 03.2022
High school -
Centro Cultural Salvadoreño Americano