Ricardo Martinez
Account Representative
Mejicanos,San Salvador
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Account Representative-Expedia
Foundever
03.2025 - Current
- Manage hotel partner accounts to optimize platform performance.
- Analyze metrics to drive growth and conversions.
- Coordinate campaigns to boost revenue and visibility.
- Provide support and commercial advice via Expedia Partner Central.
- Use Salesforce CRM to track clients and manage sales pipelines.
Team Leader
Glass Mountain BPO
03.2022 - 12.2024
- Set team performance goals, monitored progress, and provided feedback.
- Coached team members to improve skills and performance.
- Improved productivity by streamlining processes and analyzing data with Excel.
- Trained and supervised Spanish-English interpreters for customer service.
- Mentored junior staff to develop leadership skills.
- Managed escalations to ensure quick, effective resolution.
Costumer Service Agent
Glass Mountain BPO
02.2021 - 03.2022
- Handled inbound calls from patients, doctors, and insurers, supporting medical billing inquiries.
- Resolved billing disputes with clear, empathetic communication.
- Verified and updated patient/provider info for accurate billing.
- Coordinated with teams to resolve payment and insurance issues.
- Maintained HIPAA compliance to protect patient privacy.
- Documented calls and ensured follow-up for customer satisfaction.
Education
High school -
Centro Cultural Salvadoreño Americano
San Salvador Skills
Advanced English (spoken and written)
Salesforce CRM management
Open to feedback and continuous learning
Proficient in Excel, PowerPoint, Power BI
Leadership experience
Graphic design (Canva, Photoshop)
Certification
Microsoft Office Specialist (Word 2016)
Timeline
Account Representative-Expedia
Foundever
03.2025 - Current
Team Leader
Glass Mountain BPO
03.2022 - 12.2024
Costumer Service Agent
Glass Mountain BPO
02.2021 - 03.2022
High school -
Centro Cultural Salvadoreño Americano