Ricardo Montoya
Santa Ana
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Support Specialist
Aidium CRM
05.2024 - 02.2025
- Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
- Organized office operations, leading daily activities and controlling correspondence.
- Maintained inventory for back-office supplies, computers and work-stations.
Customer Service
Concentrix CVG Global Services
09.2023 - 04.2024
- Restructured customer service process, ensuring quicker response times.
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
Technical Support
Concentrix CVG Global Services
08.2021 - 09.2023
- Provided technical support to customers through phone, email, and chat
- Resolved software and hardware issues for customers in a timely and efficient manner
- Assisted with network troubleshooting and connectivity issues
- Trained new team members on technical support procedures and best practices
- Handled customer inquiries and resolved issues in a timely manner
- Managed a high volume of incoming calls and emails
- Collaborated with different departments to ensure customer satisfaction
Education
AERONAUTICAL MAINTENANCE - Aeronautical Engineering
Don Bosco University
San Salvador, SS 01.2019 - 01.2022
SOFTWARE ENGINEER - Computer Programming
UNICAES
Santa Ana, SA 01.2024 - Current
Skills
problem-solving
communication
technical knowledge
adaptability
teamwork
undefinedTimeline
Customer Support Specialist
Aidium CRM
05.2024 - 02.2025
SOFTWARE ENGINEER - Computer Programming
UNICAES
01.2024 - Current
Customer Service
Concentrix CVG Global Services
09.2023 - 04.2024
Technical Support
Concentrix CVG Global Services
08.2021 - 09.2023
AERONAUTICAL MAINTENANCE - Aeronautical Engineering
Don Bosco University
01.2019 - 01.2022
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