Salesforce
Ricardo Villeda
San Salvador
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 8+ years of experience providing quality administrative support to clients.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Carvana
05.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Case Reviewer
Project Solar
03.2022 - 04.2023
- Collaborated closely with legal professionals as needed, ensuring proper handling of sensitive information during case reviews.
- Displayed strong analytical skills when evaluating evidence and information, leading to well-reasoned judgments in case determinations.
- Reduced backlog of pending cases with diligent organization and prioritization of tasks.
Team Leader Customer Service
Morgan & Morgan Law Firm
04.2018 - 12.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Technical Support Representative
Fitbit
09.2016 - 05.2017
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Customer Service Representative
Dish Network
2 2016 - 9 2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor's Degree - Applied Business Management
Brigham Young University (BYU Pathway)
Idaho, United States 05.2001 -
High School Diploma -
Liceo Antonio Machado
Santa Tecla, El Salvador 05.2001 - 10.2013
Skills
Customer Relationship Management
Problem Solving and Decision-Making
Data Entry and Documentation
Remote Team Management
Microsoft Excel
Scheduling
Software
Timeline
Customer Service Representative
Carvana
05.2023 - Current
Case Reviewer
Project Solar
03.2022 - 04.2023
Team Leader Customer Service
Morgan & Morgan Law Firm
04.2018 - 12.2021
Technical Support Representative
Fitbit
09.2016 - 05.2017
Bachelor's Degree - Applied Business Management
Brigham Young University (BYU Pathway)
05.2001 -
High School Diploma -
Liceo Antonio Machado
05.2001 - 10.2013
Customer Service Representative
Dish Network
2 2016 - 9 2016
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