Ricardo Ernesto Fernández Ventura
Learning & Development Specialist
Ilopango
Summary
Knowledgeable Learning & Development Specialist with proven expertise in developing and implementing effective learning strategies. Delivered impactful training programs that enhanced employee performance and engagement. Demonstrated strong instructional design and curriculum development skills.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Operations Trainer
Emaya Services
09.2025 - Current
- Evaluated trainee performance consistently, providing constructive feedback and coaching as needed to drive continuous improvement.
- Collaborated with management to identify areas requiring improvement and developed targeted training solutions accordingly.
- Spearheaded initiatives aimed at reducing human error rates by revising standard operating procedures and incorporating best practices into daily workflows.
- Established strong relationships with stakeholders throughout the organization, fostering a collaborative environment conducive to success.
- Facilitated virtual, in-person and blended learning sessions.
University Professor
Universidad Don Bosco
01.2024 - 01.2026
- Facilitated English Grammar learning through interactive lectures.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Designed and implemented various educational activities and programs to meet student needs.
Foreign Language Teacher
Academia Europea
03.2021 - 02.2024
- Implemented a variety of assessment methods to gauge student progress and adapt teaching strategies accordingly.
- Promoted critical thinking skills through structured debates and group discussions within the target language context.
- Utilized various teaching methods, including technology and other interactive activities to enhance learning experience.
Customer Support Specialist
Foundever El Salvador
11.2020 - 02.2021
- Provided timely assistance to customers via live chat channels, adhering to established procedures and ensuring a high level of quality standards.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Japanese Language Teacher
Learning Other Languages LOL Academy
03.2020 - 10.2020
- Integrated authentic materials into lesson plans, exposing students to real-world examples of Japanese language usage for increased comprehension.
- Enhanced student understanding of Japanese language and culture by incorporating engaging multimedia resources in lessons.
- Developed course curriculum, lesson plans and supplemental materials to support student success.
Customer Service & Sales Representative
Fusion BPO Services, S.A De C.V
07.2016 - 10.2016
- Implemented cross-selling strategies during client interactions leading to increased sales revenue from existing customers.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
Education
Bachelor of Arts - Foreign Languages With A Specialization in English
05.2001 -
High School Diploma -
05.2001 -
Skills
Communication strategies
Problem-solving abilities
Time management
Data entry
Multitasking
Teamwork and collaboration
Adaptability and flexibility
Attention to detail
Training program development
Coaching and development
Microsoft Office Suite
Customer relationship management (CRM)
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Operations Trainer - Emaya Services
09.2025 - Current
University Professor - Universidad Don Bosco
01.2024 - 01.2026
Foreign Language Teacher - Academia Europea
03.2021 - 02.2024
Customer Support Specialist - Foundever El Salvador
11.2020 - 02.2021
Japanese Language Teacher - Learning Other Languages LOL Academy
03.2020 - 10.2020
Customer Service & Sales Representative - Fusion BPO Services, S.A De C.V
07.2016 - 10.2016
Universidad Don Bosco - Bachelor of Arts, Foreign Languages With A Specialization in English
05.2001 -
Liceo Cristiano Reverendo Juan Bueno Santa Lucía - High School Diploma,
05.2001 -