Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Roberto Imery

Roberto Imery

El Salvador

Summary

Detail-oriented and organized Virtual Assistant and Customer Support experienced, effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Organized and dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 7 years of experience providing quality administrative support to clients.

Overview

6
6
years of professional experience

Work History

Property Management Assistant

Bluestone Management
03.2023 - 07.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Promptly responded to tenant complaints and concerns for over 15 properties.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Executive Assistant

Accelerated Intelligence
10.2022 - 02.2023
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Oversee and manage various aspects of property management operations
  • Responsible for ensuring the seamless handling of invoices, work orders, and timely payments, as well as organizing and coordinating construction projects.

Virtual Assistant

VIVA Virtual Assistants
02.2022 - 09.2022
  • Workflow organizer and the main point of contact between clients, managers, and team members
  • Project Planning and Execution
  • Conferred with customers by telephone, chat or email to provide information.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.

Customer Support Representative

Web Help
10.2020 - 01.2022
  • Processing orders and transactions
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing the best solutions.
  • Handling customer complaints
  • Collecting and analyzing customer feedback
  • Live chat support with 40 chats per hours

Customer Service Representative

Telus International
11.2019 - 05.2020
  • Email and chat support representative, handling 150 emails per day.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Answered constant flow of customer chats and emails with minimal wait times.

Customer support Agent

Concentrix
11.2017 - 05.2018
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Bachelor Degree - Nutrition, Sports and Communications

EDUCATIONALHISTORYUniversidad Evangelica De El Salvador
El Salvador, UN

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Skills

  • Securities Safekeeping
  • Risk Management Expertise
  • CRM Software
  • Call Center Operations
  • Technical Support
  • Administrative Support
  • Customer Service
  • Research
  • Account Management
  • Coordination
  • Problem-Solving Ability
  • Executive Management Support

Languages

Spanish
Native language
English
Advanced
C1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Do not seek to follow in the footsteps of the men of old; seek what they sought.
Matsuo Bashō

Timeline

Property Management Assistant

Bluestone Management
03.2023 - 07.2023

Executive Assistant

Accelerated Intelligence
10.2022 - 02.2023

Virtual Assistant

VIVA Virtual Assistants
02.2022 - 09.2022

Customer Support Representative

Web Help
10.2020 - 01.2022

Customer Service Representative

Telus International
11.2019 - 05.2020

Customer support Agent

Concentrix
11.2017 - 05.2018

Bachelor Degree - Nutrition, Sports and Communications

EDUCATIONALHISTORYUniversidad Evangelica De El Salvador

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Roberto Imery