Roberto Alexander Campos Méndez
Mejicanos
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and new challenges to meet team goals.
Overview
11
11
years of professional experience
Work History
Analyst
Crowley
06.2021 - 05.2023
- Identified and resolved problems through root cause analysis and research.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Queried databases for information needed for report processing.
- Maintained database systems to track and analyze operational data.
- Mentored new hires (third party BPO Team), resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Lead of a Data Cleanup Project based in 4 platforms to ensure same data is used by the company in a very wide scope.
- Created dashboards to monitor and track key performance indicators.
Business Analyst
Crowley
02.2021 - 05.2021
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to identify business needs and data sources.
- Collaborated with stakeholders to define project objectives and criteria.
Analyst
Crowley
03.2020 - 01.2021
- Identified and resolved problems through root cause analysis and research.
- Collected, arranged, and input information into Crowley´s system.
- Queried databases for information needed for report processing.
- Investigated system issues and implemented resolutions to reduce downtime.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored systems in operation and quickly troubleshot errors.
Business Analyst
Crowley
01.2018 - 03.2020
- Interacted with internal customers to understand business needs and resolve in house applications issues.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Documented support interactions for future reference.
Bookings Specialist
Crowley
06.2016 - 01.2018
- Skilled at working independently and collaboratively in a team in charge of Puerto Rico Northbound ONLY cargo.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Bookings Coordinator
Crowley
03.2015 - 06.2016
- Confirmed smooth operations between clients and company´s intermodal, equipment control and others to assure container´s correct handling between pickup point and vessel onboarding.
Call Center Agent
Teleperformance
01.2013 - 03.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Customer Care Agent
Stream Global Services
01.2012 - 01.2013
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Instituto Nacional De San Bartolo
Ilopango, San SalvadorBachelor Logistics And International Commerce - Logistics
Universidad Nacional De El Salvador
San Salvador, El Salvador11.2028
Skills
- Business Requirements Documents (BRDs)
- Cleanup Procedures & Preventative Maintenance
- Mainframe Testing Assistance
- Technical Support and Assistance
- New Hire Orientation
- Supply Chain Software
- Call Center Operations
- Technical Issues Analysis
- Microsoft Power BI
- Active Learning
- Data and Analytics & Data Quality
Accomplishments
- Trained a team of 7 third-party staff members in a 3 week period.
- Achieved backlog completion lines by completing al lines in a 3-month period with accuracy and efficiency.
- Documented Data Cleanup Manual which led to and easier training and future onboarding of new team members.
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Analyst
Crowley
06.2021 - 05.2023
Business Analyst
Crowley
02.2021 - 05.2021
Analyst
Crowley
03.2020 - 01.2021
Business Analyst
Crowley
01.2018 - 03.2020
Bookings Specialist
Crowley
06.2016 - 01.2018
Bookings Coordinator
Crowley
03.2015 - 06.2016
Call Center Agent
Teleperformance
01.2013 - 03.2015
Customer Care Agent
Stream Global Services
01.2012 - 01.2013
High School Diploma -
Instituto Nacional De San Bartolo
Bachelor Logistics And International Commerce - Logistics
Universidad Nacional De El Salvador
Similar Profiles
Alshea DixonAlshea Dixon
First Assistant Engineer at CrowleyFirst Assistant Engineer at Crowley
Nathan WalkerNathan Walker
Project Manager at CrowleyProject Manager at Crowley
Justin CrewsJustin Crews
Logistics Supervisor at CrowleyLogistics Supervisor at Crowley