ROBERTO STANLEY HERNÁNDEZ TORRES
San Marcos
Summary
Experienced with customer service management, including efficient resolution of client concerns. Using communication and problem-solving skills to enhance customer satisfaction. Track record of fostering positive interactions and maintaining high service standards.
Overview
19
19
years of professional experience
Work History
Customer Service Executive and Sales
BAC Credomatic
06.2021 - 02.2025
- Managed sales of financial products through direct communication channels.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Executive
Gent S.A. De C.V.
01.2021 - 06.2021
- Delivered exceptional customer service for BAC Credomatic using WhatsApp.
Insurance Agent
Freelance
11.2013 - 12.2020
Facilitated comprehensive consultation on diverse insurance areas.
- Built strong relationships with clients through consistent communication and excellent customer service.
Sales Executive in Credit Cards Department
Banco Promerica
04.2013 - 01.2014
- Achieved sales goals by promoting financial products to diverse client bases.
- Exceeded sales targets through effective networking, relationship building, and persuasive communication skills.
Sales Executive
Negocio Familiar
12.2005 - 03.2013
- Maximized growth in dairy product distribution.
Education
Third Year Of A Law Degree - Law Degree
Universidad Nueva San Salvador
San Salvador2020
General High School Diploma -
Liceo Evangélico de San Salvador
San Salvador2005
Skills
- Team collaboration
- Customer engagement
- Complaint handling
- Sales
Languages
English
Advanced (C1)
Timeline
Customer Service Executive and Sales
BAC Credomatic
06.2021 - 02.2025
Customer Service Executive
Gent S.A. De C.V.
01.2021 - 06.2021
Insurance Agent
Freelance
11.2013 - 12.2020
Sales Executive in Credit Cards Department
Banco Promerica
04.2013 - 01.2014
Sales Executive
Negocio Familiar
12.2005 - 03.2013
Third Year Of A Law Degree - Law Degree
Universidad Nueva San Salvador
General High School Diploma -
Liceo Evangélico de San Salvador
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