Rocio Solis

As customer tech support for U-verse in the USA, our primary role is to assist customers with any technical issues they encounter related to their U-verse services, including internet, TV, and phone. We troubleshoot and resolve a wide range of problems, such as connectivity issues, equipment malfunctions, service interruptions, and setup problems.

As a sales agent for Hilton Customer Service, my primary responsibility was to assist customers with making reservations for their stays at Hilton properties. This involved providing detailed information about available rooms, rates, special offers, and amenities to help customers choose the best options for their needs. I ensured a smooth booking process by addressing any specific requests, such as room preferences or accommodations for special needs, and guiding customers through the reservation system.

As a customer service representative, my main focus was to assist customers from the United Kingdom with redeeming their gift cards. I provided step-by-step guidance on how to use their gift cards for purchases, addressing any issues related to redemption, balance inquiries, or technical difficulties. Whether customers were redeeming gift cards online or in-store, I ensured they understood the process clearly and helped resolve any concerns or errors they encountered.

As a customer relations agent for Frontier Airlines, our role is to assist customers with inquiries, concerns, and complaints related to their travel experience. We address a variety of issues, such as flight delays, cancellations, lost baggage, or refund requests, ensuring that each situation is handled with care and in accordance with company policies.

In addition, one of our key responsibilities is to address and resolve complaints that customers have submitted to the Department of Transportation (DOT). When a complaint is escalated to us, we carefully review the details and respond in a timely manner, ensuring that our solutions align with DOT aviation policies and regulations.