Open To Work
Roman Martinez
San Emigdio,La Paz
Summary
Detail-oriented support specialist known for delivering exceptional customer service and technical support. Proven ability to adapt to diverse client needs and maintain accurate records, ready to contribute to organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Rep. Support Specialist for Retail Stores
Telus Digital
Calle Chiltiupan Y La Avenida 17 Norte
08.2023 - 03.2026
- Handled inbound calls from retail employees across Telus stores, providing technical support and activation assistance for customer accounts.
- Assisted store staff with diverse client requests, ensuring smooth in‑store operations and customer satisfaction.
- Supported sales representatives in promoting and processing new mobile lines, device financing, and other telecommunications products.
- Stayed up to date with company updates, product changes, and new sales campaigns to deliver accurate information to employees and customers.
- Provided guidance across multiple business lines, adapting support to different retail and technical needs.
- Maintained accurate records of support cases and ensured timely resolution of technical and operational issues.
Customer Service Support Specialist
Teleperformance
Av. Olimpica & 65 Avenida Sur
03.2021 - 08.2023
- Resolved customer inquiries over the phone, ensuring prompt and effective support.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Documented customer interactions accurately in CRM systems for future reference and analysis.
- Reduced call wait times by implementing effective time management strategies during high-volume periods.
- Regularly reviewed and applied company KPIs and monthly metrics to align operations with business goals.
Order Processing and Manufacturing Planner
RR Donnelley
Blvd Del Ejercito Nacional Km 7 1/2, Soyapango, Sa
08.2018 - 03.2021
- Analyzed inventory levels to ensure consistent material availability for production needs.
- Coordinated with cross-functional teams to streamline manufacturing processes and reduce lead times.
- Updated logs and submitted timely reports detailing activities throughout google workspace.
- Facilitated communication between departments to align on project timelines and resource allocation.
- Established best practices for planning activities, ensuring accuracy in forecasting and applying business process reengineering.
- I had the opportunity to grow within the company by going through different areas within the company that allow me to better do my job at the very last step of my career path within the company(planning dept.).
Education
Certificate of Technical Studies - Computer Science
Kodigo
Centro Comercial, Plaza Benito10-2026
Engineering
INSAFORP
8a Avenida Norte 338 San Salvador01-2021
Skills
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Advanced Excell
- Google workspace
- Advanced english
- Customer support
Certification
- Excel, [Company Name] - [Timeframe]
Languages
English
Full Professional
French
Elementary
Timeline
Rep. Support Specialist for Retail Stores
Telus Digital
08.2023 - 03.2026
Customer Service Support Specialist
Teleperformance
03.2021 - 08.2023
Order Processing and Manufacturing Planner
RR Donnelley
08.2018 - 03.2021
Certificate of Technical Studies - Computer Science
Kodigo
Engineering
INSAFORP