Summary
Overview
Work History
Skills
Timeline
Generic
Romeo Zavala

Romeo Zavala

Customer Service Rep And Theck Sopport Agent
San Salvador,SS

Summary

Dynamic professional with a proven track record in customer service and technical support, notably at Teleperformance. Excelled in resolving customer complaints, enhancing satisfaction, and managing high-stress situations with empathy and professionalism. Skilled in call management and problem-solving, significantly improving loyalty and repeat business. Expertise in electrical installations and maintenance, demonstrating a strong blend of technical and interpersonal abilities.

Overview

20
20
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Teleperformance
09.2019 - 10.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Theck support Agent

Sykes Call Center
06.2013 - 08.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Electrician

Multi-Tech
04.2005 - 05.2010
  • Installed and wired electrical transformers, service panels, and circuit breakers.
  • Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
  • Performed routine and complex maintenance and repairs on various electrical equipment.

Skills

    Customer Service

    Active Listening

    Product Knowledge

    Call Management

    Complaint resolution

    Problem-solving abilities

    Call center experience

Timeline

Customer Service Representative

Teleperformance
09.2019 - 10.2024

Theck support Agent

Sykes Call Center
06.2013 - 08.2019

Electrician

Multi-Tech
04.2005 - 05.2010

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Romeo ZavalaCustomer Service Rep And Theck Sopport Agent