Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ronal Alcides Zelaya

Ronal Alcides Zelaya

San Pedro Masahuat,La Paz

Summary

Dynamic operations manager with a proven track record at Cactus Succs Plus, excelling in strategic planning and sales negotiation. Successfully enhanced brand visibility and profitability through innovative marketing initiatives. Adept at training and mentoring staff, fostering a collaborative environment that drives performance and customer satisfaction.

Overview

27
27
years of professional experience

Work History

Owner/Operator

Cactus Succs Plus
05.2021 - 06.2025
  • Managed daily operations, ensuring efficiency and quality across all business functions.
  • Developed and implemented strategic marketing initiatives to increase brand visibility and customer engagement.
  • Oversaw financial planning, budgeting, and resource allocation to maximize profitability.
  • Trained and mentored staff, fostering a collaborative work environment to enhance performance.
  • Analyzed market trends to identify new business opportunities and drive growth strategies.
  • Established strong vendor relationships, negotiating contracts for favorable terms and conditions.

Assistant Manager

The Latin Pig Restaurant
03.2014 - 07.2022
  • Supervised daily restaurant operations to ensure exceptional customer service and satisfaction.
  • Developed staff training programs to enhance team performance and operational efficiency.
  • Implemented inventory management systems, optimizing supply levels and reducing waste.
  • Coordinated scheduling for front-of-house staff, ensuring adequate coverage during peak hours.
  • Analyzed customer feedback to identify areas of improvement, driving enhancements in menu offerings.
  • Mentored junior staff, fostering a collaborative environment that encouraged professional development.

Server Trainer

Iron Cactus Bar & Grill
01.2007 - 08.2015
  • Developed and implemented training programs for new server staff, enhancing service quality.
  • Mentored team members in customer service techniques, improving guest satisfaction scores.
  • Coordinated onboarding processes, ensuring consistent training experiences for all new hires.
  • Evaluated server performance through regular assessments, providing constructive feedback for improvement.
  • Streamlined communication between front-of-house and kitchen staff to enhance operational efficiency.

Telemarketer

Dallas Telecom
03.1998 - 08.2007
  • Conducted outbound calls to engage potential clients and promote products effectively.
  • Assisted in maintaining updated customer databases for accurate communication records.
  • Collaborated with team members to script and refine sales pitches for improved engagement.
  • Learned product features and benefits to provide knowledgeable responses to customer inquiries.
  • Adapted quickly to feedback, enhancing call techniques for better customer interactions.
  • Participated in training sessions to develop effective communication and persuasion skills.

Education

ESL

El Centro Community College
Dallas, Tx

Journalism -

UES
San Salvador

High School Diploma - Humanidades

INJODAVI
Santa Tecla, La Libertad
11.1992

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Sales negotiation
  • Negotiation
  • Inventory management
  • Strategic planning

Languages

En
Upper intermediate (B2)

Timeline

Owner/Operator

Cactus Succs Plus
05.2021 - 06.2025

Assistant Manager

The Latin Pig Restaurant
03.2014 - 07.2022

Server Trainer

Iron Cactus Bar & Grill
01.2007 - 08.2015

Telemarketer

Dallas Telecom
03.1998 - 08.2007

ESL

El Centro Community College

Journalism -

UES

High School Diploma - Humanidades

INJODAVI
Ronal Alcides Zelaya