Ronal Alcides Zelaya
San Pedro Masahuat,La Paz
Summary
Dynamic operations manager with a proven track record at Cactus Succs Plus, excelling in strategic planning and sales negotiation. Successfully enhanced brand visibility and profitability through innovative marketing initiatives. Adept at training and mentoring staff, fostering a collaborative environment that drives performance and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Owner/Operator
Cactus Succs Plus
05.2021 - 06.2025
- Managed daily operations, ensuring efficiency and quality across all business functions.
- Developed and implemented strategic marketing initiatives to increase brand visibility and customer engagement.
- Oversaw financial planning, budgeting, and resource allocation to maximize profitability.
- Trained and mentored staff, fostering a collaborative work environment to enhance performance.
- Analyzed market trends to identify new business opportunities and drive growth strategies.
- Established strong vendor relationships, negotiating contracts for favorable terms and conditions.
Assistant Manager
The Latin Pig Restaurant
03.2014 - 07.2022
- Supervised daily restaurant operations to ensure exceptional customer service and satisfaction.
- Developed staff training programs to enhance team performance and operational efficiency.
- Implemented inventory management systems, optimizing supply levels and reducing waste.
- Coordinated scheduling for front-of-house staff, ensuring adequate coverage during peak hours.
- Analyzed customer feedback to identify areas of improvement, driving enhancements in menu offerings.
- Mentored junior staff, fostering a collaborative environment that encouraged professional development.
Server Trainer
Iron Cactus Bar & Grill
01.2007 - 08.2015
- Developed and implemented training programs for new server staff, enhancing service quality.
- Mentored team members in customer service techniques, improving guest satisfaction scores.
- Coordinated onboarding processes, ensuring consistent training experiences for all new hires.
- Evaluated server performance through regular assessments, providing constructive feedback for improvement.
- Streamlined communication between front-of-house and kitchen staff to enhance operational efficiency.
Telemarketer
Dallas Telecom
03.1998 - 08.2007
- Conducted outbound calls to engage potential clients and promote products effectively.
- Assisted in maintaining updated customer databases for accurate communication records.
- Collaborated with team members to script and refine sales pitches for improved engagement.
- Learned product features and benefits to provide knowledgeable responses to customer inquiries.
- Adapted quickly to feedback, enhancing call techniques for better customer interactions.
- Participated in training sessions to develop effective communication and persuasion skills.
Education
ESL
El Centro Community College
Dallas, TxJournalism -
UES
San Salvador High School Diploma - Humanidades
INJODAVI
Santa Tecla, La Libertad 11.1992
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Negotiation
- Inventory management
- Strategic planning
Languages
En
Upper intermediate (B2)
Timeline
Owner/Operator
Cactus Succs Plus
05.2021 - 06.2025
Assistant Manager
The Latin Pig Restaurant
03.2014 - 07.2022
Server Trainer
Iron Cactus Bar & Grill
01.2007 - 08.2015
Telemarketer
Dallas Telecom
03.1998 - 08.2007
ESL
El Centro Community College
Journalism -
UES
High School Diploma - Humanidades
INJODAVI