Summary
Overview
Work History
Education
Skills
Timeline
Generic
ROSA JACQUELINE  CALDERON

ROSA JACQUELINE CALDERON

Real Time Monitoring, Data Analysis, ESL Teacher, Customer Service, Sales
Sarchi

Summary

. Real time monitor experience.

. 2 years expirience as an ESL teacher and foreigner teachers Lead in Beijing China.

. Over 5 Years of working experience as an english teacher.

. Over 5 years of working experience in a call center environment

. Able to multitask and resolve problems in a efficient manner

. Strong Communication Skills accompanied by active listening skills and patience

. Ability to understand and analyse the requirements of clients

Overview

18
18
years of professional experience
2
2
Languages

Work History

Freelance english teacher

VML COsta Rica
07.2024 - 08.2025
  • . Freelance english teacher.

English and science teacher

Colegio Muticultural do Brasil
07.2023 - 04.2024
  • . English and science teacher.

Data analysis service and critical alert monitoring

Beyondsoft Consulting
09.2020 - 06.2023
  • . Data analysis service and critical alert monitoring.

Customer service representative

Amazon customer service
04.2020 - 01.2021
  • .Customer service representative for amazon.com

English Teacher for Different Levels

Academia Europea de Lenguas
01.2019 - 09.2020
  • .English Teacher for Basic, Intermediate, and Advanced Level.

English Teaching

Kindergarten of Pekin University
11.2016 - 12.2018
  • . English teacher for kindergarten children between 3 to 6 years old.

English Teaching

Centro Escolar Católico Juan Pablo II
02.2015 - 11.2016
  • .English Teacher for 7th, 8th and 9th grade.

English Coach

English For Call Centers
03.2014 - 11.2015
  • .English teacher for student trying to apply for a bilingual job position, Basic, intermediate and Advanced Levels.

Sales Agent

Focus
06.2014 - 07.2015
  • .Sales agent for WhiteFence
  • . Provide assistance to clients to obtain utilities such as internet, phone, cable, gas, and electric services

Customer service representative

Ubiquity Global Services
11.2012 - 04.2014
  • .Customer Service representative for ATM cards
  • .Billing adjustments
  • .Assisted customers with inquiries regarding their account status
  • .Collection calls

Sales Agent

Sykes El Salvador
04.2012 - 09.2012
  • . Assisted clients with booking hotel rooms
  • .Provided assistance with planning, implementation and coordination of business or vacation trips

Customer service agent

Servicios Laborales S.A de C.V
08.2007 - 01.2008
  • .Customer Service agent for Tracfone and NET 10 Wireless

Education

Software engineering and networking

Universidad tecnológica de El Salvador

ESL teacher

Universidad de El Salvador
01.2009

High School - undefined

Instituto Politecnico Nazareth
01.2006

1st – 9th Grade

Colegio Madre Maria Catarina Di Maggio
01.2003

Skills

  • Clear Objectives for Lessons
  • Effective discipline skills
  • Good classroom management skills
  • Excellent verbal and written English communication skills
  • Leadership experience
  • Strong Rapport with coworkers

Timeline

Freelance english teacher

VML COsta Rica
07.2024 - 08.2025

English and science teacher

Colegio Muticultural do Brasil
07.2023 - 04.2024

Data analysis service and critical alert monitoring

Beyondsoft Consulting
09.2020 - 06.2023

Customer service representative

Amazon customer service
04.2020 - 01.2021

English Teacher for Different Levels

Academia Europea de Lenguas
01.2019 - 09.2020

English Teaching

Kindergarten of Pekin University
11.2016 - 12.2018

English Teaching

Centro Escolar Católico Juan Pablo II
02.2015 - 11.2016

Sales Agent

Focus
06.2014 - 07.2015

English Coach

English For Call Centers
03.2014 - 11.2015

Customer service representative

Ubiquity Global Services
11.2012 - 04.2014

Sales Agent

Sykes El Salvador
04.2012 - 09.2012

Customer service agent

Servicios Laborales S.A de C.V
08.2007 - 01.2008

ESL teacher

Universidad de El Salvador

High School - undefined

Instituto Politecnico Nazareth

1st – 9th Grade

Colegio Madre Maria Catarina Di Maggio

Software engineering and networking

Universidad tecnológica de El Salvador
ROSA JACQUELINE CALDERONReal Time Monitoring, Data Analysis, ESL Teacher, Customer Service, Sales