ROSA JACQUELINE CALDERON
Real Time Monitoring, Data Analysis, ESL Teacher, Customer Service, Sales
Sarchi
Summary
. Real time monitor experience.
. 2 years expirience as an ESL teacher and foreigner teachers Lead in Beijing China.
. Over 5 Years of working experience as an english teacher.
. Over 5 years of working experience in a call center environment
. Able to multitask and resolve problems in a efficient manner
. Strong Communication Skills accompanied by active listening skills and patience
. Ability to understand and analyse the requirements of clients
Overview
18
18
years of professional experience
2
2
Languages
Work History
Freelance english teacher
VML COsta Rica
07.2024 - 08.2025
- . Freelance english teacher.
English and science teacher
Colegio Muticultural do Brasil
07.2023 - 04.2024
- . English and science teacher.
Data analysis service and critical alert monitoring
Beyondsoft Consulting
09.2020 - 06.2023
- . Data analysis service and critical alert monitoring.
Customer service representative
Amazon customer service
04.2020 - 01.2021
- .Customer service representative for amazon.com
English Teacher for Different Levels
Academia Europea de Lenguas
01.2019 - 09.2020
- .English Teacher for Basic, Intermediate, and Advanced Level.
English Teaching
Kindergarten of Pekin University
11.2016 - 12.2018
- . English teacher for kindergarten children between 3 to 6 years old.
English Teaching
Centro Escolar Católico Juan Pablo II
02.2015 - 11.2016
- .English Teacher for 7th, 8th and 9th grade.
English Coach
English For Call Centers
03.2014 - 11.2015
- .English teacher for student trying to apply for a bilingual job position, Basic, intermediate and Advanced Levels.
Sales Agent
Focus
06.2014 - 07.2015
- .Sales agent for WhiteFence
- . Provide assistance to clients to obtain utilities such as internet, phone, cable, gas, and electric services
Customer service representative
Ubiquity Global Services
11.2012 - 04.2014
- .Customer Service representative for ATM cards
- .Billing adjustments
- .Assisted customers with inquiries regarding their account status
- .Collection calls
Sales Agent
Sykes El Salvador
04.2012 - 09.2012
- . Assisted clients with booking hotel rooms
- .Provided assistance with planning, implementation and coordination of business or vacation trips
Customer service agent
Servicios Laborales S.A de C.V
08.2007 - 01.2008
- .Customer Service agent for Tracfone and NET 10 Wireless
Education
Software engineering and networking
Universidad tecnológica de El Salvador
ESL teacher
Universidad de El Salvador
01.2009
High School - undefined
Instituto Politecnico Nazareth
01.2006
1st – 9th Grade
Colegio Madre Maria Catarina Di Maggio
01.2003
Skills
- Clear Objectives for Lessons
- Effective discipline skills
- Good classroom management skills
- Excellent verbal and written English communication skills
- Leadership experience
- Strong Rapport with coworkers
Timeline
Freelance english teacher
VML COsta Rica
07.2024 - 08.2025
English and science teacher
Colegio Muticultural do Brasil
07.2023 - 04.2024
Data analysis service and critical alert monitoring
Beyondsoft Consulting
09.2020 - 06.2023
Customer service representative
Amazon customer service
04.2020 - 01.2021
English Teacher for Different Levels
Academia Europea de Lenguas
01.2019 - 09.2020
English Teaching
Kindergarten of Pekin University
11.2016 - 12.2018
English Teaching
Centro Escolar Católico Juan Pablo II
02.2015 - 11.2016
Sales Agent
Focus
06.2014 - 07.2015
English Coach
English For Call Centers
03.2014 - 11.2015
Customer service representative
Ubiquity Global Services
11.2012 - 04.2014
Sales Agent
Sykes El Salvador
04.2012 - 09.2012
Customer service agent
Servicios Laborales S.A de C.V
08.2007 - 01.2008
ESL teacher
Universidad de El Salvador
High School - undefined
Instituto Politecnico Nazareth
1st – 9th Grade
Colegio Madre Maria Catarina Di Maggio
Software engineering and networking
Universidad tecnológica de El Salvador