Open To Work
Rose Morin
County of Ventura – Human Services Agency
Sensuntepeque
10
years of professional experience
Results-driven Benefits Specialist skilled in benefits administration and compliance with government regulations. Expertise in fostering team collaboration and driving organizational goals through effective conflict resolution and communication. Proven ability to adapt to policy updates while managing challenging client interactions.
Work History
Client Benefit Specialist III
6 Years- Client Benefits Specialist III in the newly developed community service center. Advanced journey-level in the classification series. Incumbents assist with complex services. Demonstrate working knowledge of eligibility requirements and program knowledge. Interview clients to determine initial eligibility for CalFresh, and Medi-Cal. Handled escalated clients and situations. Foster a productive and effective work environment among the intake team, ongoing and clerical staff. Interpret and present new program policy/regulations in a clear and concise manner – both verbally and in written communication. Liaison for the JIA (Justice Involved Applicants) Database. Prepared daily reports for supervisor to facilitate decision-making and operational insights. Handled daily electronic correspondence with clients. Determine ongoing eligibility. Maintained current status of ongoing client cases. Monitored application processing via intake status logs, ensuring compliance with time constraints. Review fair hearing requests (appeals) and advise hearing officers of findings. Investigate FRAUD REFERRALS – take proper action based on findings, Process overissuance Claims, Manage day-to-day operations in the absence of supervisor and center director.
- Administered employee benefits programs, ensuring compliance with regulations and organizational policies.
- Evaluated and processed benefit applications, enhancing accuracy and efficiency of claims management.
- Collaborated with HR teams to develop clear communication materials regarding benefits offerings.
Client Benefit Specialist II
2 Years- Client Benefit Specialist II in an integrated intake environment. Demonstrate working knowledge of eligibility regulations and procedures, can work with general rather than direct supervision, and handle more complex cases in consultation with the HS Client Benefit Specialist IV and/or Supervisor. Meet with clients to determine initial eligibility for CalFresh and Medi-Cal. Facilitated client cooperation, assessed needs, provided accurate information, and responded efficiently to inquiries. Assisted with complex eligibility questions, trained new staff, and developed in-house training sessions to enhance team knowledge. Updated and maintained community resource contacts to ensure clients received relevant support. Serve as the JIA Liaison. Managed special projects to support team initiatives. Answer program questions at a busy call center IVR for clients. Up to date on new policy updates, maintain current updated community resources for clients
- Evaluated and processed benefit claims ensuring compliance with policies and regulations.
Client Benefit Specialist I
2 Years- Conducted client intake assessments to gather necessary information.: Learning casework methods. Eligibility procedures, regulations, and policies. Conducted client interviews to gather necessary information, determining initial eligibility for food stamp and Medi-Cal services. Verify reported information via telephone, mail, and electronically. Compute and project earned/unearned income, on a quarterly basis. Validated benefit amounts calculated by electronic system. Researched and verified clients' time-on-aid using both manual and electronic methods to ensure accurate benefit assessment. Updated state system with client data and program eligibility, the state system as appropriate. Research and refer clients to appropriate community resources. Maintained case files and records of client contact in compliance with governmental regulations. Mandated Disaster service Worker - served at the Woosley Fire.
Education
Associate Degree - Business Management Practices
Skills
Government benefits administration
Policy interpretation
Busy Call center customer service
Fraud prevention and investigation
High-volume case management
Multitasking
Maintain prison database updated
Effective verbal and written communication skills
Microsoft Office proficiency- Microsoft Teams- Excel - Google Meet- PowerPoint- Google Workspace- Zoom
Time management
Leadership
Problem-solving
References
- Yuridiya, Dezotell, Human Services Agency Supervisor, (805) 630-9208
- Shelley, Nunnery, Tax Specialist, (805) 822-4818
- Lisa, Shelly, Human Services Agency Supervisor, (805) 328-7749
Timeline
Client Benefit Specialist III
County of Ventura – Human Services Agency
01.2018 - 01.2024Read More
Client Benefit Specialist II
County of Ventura – Human Services Agency
01.2016 - 01.2018Read More
Client Benefit Specialist I
County of Ventura – Human Services Agency
01.2014 - 01.2016Read More
Charter College
Associate Degree from Business Management Practices
Read More