Ruben Argumedo

As a dedicated Contact Center Agent and Customer Care Specialist, I bring over 5 years of experience in providing exceptional service across voice channels, email channels, and live-chat channels. My passion lies in ensuring customer satisfaction while maintaining a high level of accuracy and attention to detail.

Key Skills and Accomplishments:
- Bilingual Proficiency: Fluent in both English and Spanish, I bridge communication gaps and create a seamless experience for a diverse clientele.
- Cybersecurity Intake: At Cisco Systems, Inc., I honed my skills in handling sensitive information, ensuring data integrity, and contributing to risk assessment.
- Customer Retention: By actively listening to customer needs, I've achieved a 95% customer satisfaction rate and successfully retained valuable clients.
- Upselling Techniques: My ability to promote additional services has led to a 30% increase in monthly revenue through plan upgrades.
- Creative Problem-Solving: Whether troubleshooting technical issues or navigating complex inquiries, I approach challenges with agility and innovation.
- Time Management: I consistently maintain an average call wait time of less than one minute, optimizing efficiency.
- Back Office CS: Proficient in back-office processes, I ensure seamless operations behind the scenes.

ISO 27001

Certifications & CredentialsCertifications & CredentialsIssued by Credly by Pearson · Jan 2024Issued by Credly by Pearson · Jan 2024

• I'm proud to hold certifications including Cisco CCST Cybersecurity, ISC2 CC, and Cisco Skill for All Cybersecurity. These credentials highlight my expertise in securing digital environments and managing cyber threats effectively as I progress towards becoming a forensic specialist. Feel free to explore my profile on Credly to learn more about each certification and how they contribute to my professional skills.
• https://www.credly.com/users/ruben-argumedo