Ruben Argumedo

I’ve gone beyond the typical role of an analyst and positioned myself as a key player in both fraud prevention and maintaining operational consistency. While I officially belong to the fraud review team, my impact stretches into behavioral analysis, strengthening procedures, and providing informal strategic staffing support. My efforts consistently contribute to executive-level decision making, focusing on long-term prevention, optimizing internal processes, and generating actionable insights. This role has really sharpened my operational vision, showing that I’m already on the brink of being ready for leadership

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Key Contributions:

• I proactively blocked high-risk orders by diving deep into email fingerprints, matching IPs and devices, analyzing behavioral patterns, and spotting location inconsistencies—resulting in a 25% reduction in fraud cases within just three months.
• I developed and enforced threshold models for risk mitigation, which have influenced policy decisions at the team lead level and beyond. -I produced daily intelligence briefings (comparing Good vs Blocked transactions) complete with executive summary-style commentary, directly aiding leadership in their operational planning.
• I streamlined workflows across support, fraud, and escalation teams, resolving bottlenecks and cutting resolution times by 40%.
• I informally mentored new team members, helping them interpret behavioral indicators, prioritize urgent tasks, and navigate conflict de-escalation patterns

I played a unique role that blended operational precision with a forward thinking leadership approach. While my official title was within the documentation and fraud prevention unit, I took on a wider range of responsibilities that included process design, enhancing internal efficiency, and providing informal support to my team. I was recognized for consistently achieving results that matched executive-level performance metrics.

Key Contributions:

• I led the launch of an automated email response system that increased our internal resolution efficiency by 30% and halved our turnaround times.
• I took charge of quality control and provided training for new team members, emphasizing documentation standards, time management, and escalation procedures.
• I analyzed fraud signals by recognizing patterns in documentation trends, device metadata, and behavioral anomalies, successfully preventing over 100 account compromises.
• I proposed and implemented a new document-verification checklist that reduced error rates by 15% and ensured compliance with internal audit protocols.
• I served as an internal process advisor, streamlining task workflows and providing operational insights that enhanced the accuracy of interdepartmental handoffs.

We rolled out a proactive Reminder System aimed at helping our elderly clients, which led to a 20% drop in missed premium payments and increased engagement with their policies. We successfully supported over 100 policy enrollments and updates each month, all while keeping our documentation in line with HIPAA regulations. Our phone support was top-notch, achieving a 95% customer satisfaction score by customizing our communication to meet the needs of elderly clients. I worked closely with various teams to streamline case processing and identify trends that could affect client retention.

Core Duties:

• Processed and validated insurance policy enrollments and renewals for senior citizens.
• Handled incoming calls from elderly clients, offering clear and helpful information on billing, coverage, and policy updates. -Logged and verified sensitive client documentation, ensuring strict adherence to HIPAA and our internal security protocols.
• Kept an eye on missed payment trends and implemented follow-up strategies using automated reminders. -Assisted the audit team by ensuring documentation accuracy and consistency in enrollments.
• Identified potential errors or systemic issues in our backend processing tools.
• Collaborated with internal teams to refine scripts and FAQs for common inquiries from senior clients.

• Multichannel Technical Support: Delivered comprehensive technical support across multiple channels, including phone, email, and chat, effectively resolving technical issues and ensuring a seamless customer experience.
• Technical Troubleshooting Expertise: Skilled in diagnosing and resolving a wide range of software and hardware issues, providing customers with clear, step-by-step guidance to restore functionality quickly.
• Bilingual Technical Assistance: Provided technical support in both English and Spanish, effectively assisting a diverse customer base and ensuring clear communication and understanding.
• Data Accuracy and Documentation: Maintained detailed and accurate documentation of technical issues, resolutions, and customer interactions, contributing to the improvement of support processes and knowledge base.
• Proactive Problem-Solving: Demonstrated a proactive approach to identifying potential technical issues before they escalate, minimizing downtime and enhancing customer satisfaction.
• Software and Application Support: Provided specialized support for various software applications, guiding users through installation, configuration, and troubleshooting processes.

• Oversaw daily operations of a high-traffic internet café, managing IT equipment, customer service, and cash handling. Led a rotating team of 2 to 10 employees, assigning daily tasks, scheduling shifts, and supervising performance to ensure optimal service delivery.
• Administered supply logistics, equipment maintenance, and handled vendor negotiations for hardware and software upgrades.
• Handled internal conflict resolution, trained new hires, and implemented costsaving strategies to maintain profitability.
• Maintained control of the business following the owner’s death, coordinating with the family and ensuring continuity until the owner's spouse decided to relocate the business.