Futbol
Ruben Arturo Padilla Espinal
Customer Service/ Retention/ Sales/ Consultant
San Salvador
Summary
Experienced professional consultant with a strong background in the moving industry, skilled in client communication, logistics planning, and problem-solving. A dependable team player who quickly adjusts to evolving needs and is committed to delivering results. Known for upholding high standards and promoting successful collaboration. Committed to productivity by investing in a 3-monitor workstation to enhance work efficiency.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Moving Consultant/Salesperson
Revolution Van Lines/Best Rate Relocation
Temple Hills, MD
03.2020 - Current
- Developed an extensive knowledge of local resources for efficient route planning during moves, reducing travel time and fuel costs.
- Offered personalized advice on organization and decluttering to clients before their move, improving their overall moving experience.
- Resolved any issues or concerns raised by clients promptly, maintaining a professional demeanor at all times while working towards satisfactory resolutions.
- Enhanced overall productivity by effectively managing multiple projects simultaneously, prioritizing tasks according to deadlines and client expectations.
- Kept clients informed on the progress of their move through regular updates, providing peace of mind during a potentially stressful time.
Sales Agent
Fusion BPO services
09.2017 - 01.2018
- AT&T Sales and Customer Service
- Area: Call center
- Assisted call-in customers with questions and orders.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Agent/Billing/Customer Service Representative
Pepco/Exelon Company
01.2012 - 01.2016
- Sales and Coordinating storm response teams
- Area: Call Center
- Promote and sell powerline services, including new connections, upgrades, and maintenance plans, to residential and commercial clients.
- Educate customers on service plans, energy-saving options, and company policies.
- Process customer billing inquiries, including reviewing account statements, resolving discrepancies, and explaining charges.
Education
Associates degree - Business management
01.2009 - 01.2012
Highschool Graduate -
Montgomery Blair High School
01.1998 - 01.2001
Skills
- Power Point Intermediate
- Word Intermediate
- Internet Advanced
Route planning
Logistics management
Vendor negotiation
Sales planning
Effective communication
Market research
Customer retention
References
John, Jaramillo, +1(202)-833-7500, Pepco Call Center
Interests
Chess
I have been playing chess for 9 years now. It has helped me a lot with discipline, critical thinking, pattern recognition and patience.
Timeline
Moving Consultant/Salesperson
Revolution Van Lines/Best Rate Relocation
03.2020 - Current
Sales Agent
Fusion BPO services
09.2017 - 01.2018
Sales Agent/Billing/Customer Service Representative
Pepco/Exelon Company
01.2012 - 01.2016
Associates degree - Business management
01.2009 - 01.2012
Highschool Graduate -
Montgomery Blair High School
01.1998 - 01.2001
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