Valeria Hernández
Summary
Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.
Overview
6
6
years of professional experience
Work History
Operations Assistant
CUBO Pago
01.2021 - Current
- Manage financial transactions with precision, including payment processing and reconciliations, while demonstrating expertise in CUBO Pago's services to guide users effectively
- Ensured compliance with health and safety regulations, conducting regular audits and training sessions for staff.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
Sales Support Specialist
Macy's and Bloomingdales
01.2019 - 01.2021
- Provided exceptional customer service in English and Spanish, actively engaging in sales activities to understand and fulfill customer needs while promoting Macy's and Bloomingdales products.
- Collaborated with teams to optimize sales strategies, consistently achieving and exceeding departmental sales goals.
- Utilized CRM systems for tracking customer interactions, contributing to targeted marketing efforts, and enhancing overall sales performance.
- Recognized for exceeding sales targets and maintaining high customer satisfaction ratings through effective communication and proactive sales techniques in a fast-paced retail environment
Education
Bachelor's Degree - Translation and Interpretation of English and French
Universidad Evangélica de El Salvador
01.2025
Skills
- Regulatory Compliance
- Attention to detail
- Financial Product Knowledge
- Technology Proficiency
- Positive attitude
- Communication Skills (Bilingual)
Timeline
Operations Assistant
CUBO Pago
01.2021 - Current
Sales Support Specialist
Macy's and Bloomingdales
01.2019 - 01.2021
Bachelor's Degree - Translation and Interpretation of English and French
Universidad Evangélica de El Salvador
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