Rudy Edenilson Munoz Campos
Bachelor Of International Marketing
San Salvador
Summary
Dynamic Customer Care Supervisor at Crowley Shared Services with a proven track record in operational efficiency management and account relationship development. Expert in implementing service solutions and fostering cross-functional teamwork, enhancing client satisfaction through effective problem resolution and training program delivery. Committed to driving performance improvements and building lasting client relationships.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Customer Care Supervisor
Crowley Shared Services
02.2014 - Current
- Collaborated with cross-functional teams to develop solutions for recurring customer complaints.
- Conducted regular performance reviews, identifying areas of improvement and initiating corrective action plans as necessary.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Provided assistance to team members in shipping-related matters, such as quotes for LCL/FCL, bookings for LCL/FCL, track and trace, payments, Arrival Notices, among others.
Training Assistant
SYKES LTDA
02.2012 - 01.2014
- Prepared materials for skills development classes.
- Coordinated recruitment of training program participants.
- Designed and delivered customer service training programs for call center representatives assisting credit card users
Education
Bachelor in International Marketing - Business Administration
Universidad De El Salvador
San Salvador 05.2001 -
Post-Graduate Certificate - International Marketing
ISEADE FEPADE
La Libertad 05.2001 -
Skills
Operational efficiency management
Account relationship development
Relationship management
Cross-functional teamwork
Service solution implementation
Timeline
Customer Care Supervisor
Crowley Shared Services
02.2014 - Current
Training Assistant
SYKES LTDA
02.2012 - 01.2014
Bachelor in International Marketing - Business Administration
Universidad De El Salvador
05.2001 -
Post-Graduate Certificate - International Marketing
ISEADE FEPADE
05.2001 -
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