Samuel Alberto Martinez Rivera
El Salvador
Summary
Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Retention Specialist
TXU Energy
09.2021 - Current
- Enhanced customer retention by addressing concerns and resolving issues in a timely manner.
- Improved overall customer satisfaction through active listening, empathy, and providing tailored solutions.
- Collaborated with team members to identify opportunities for process improvements and increased efficiency.
- Boosted company reputation by consistently delivering exceptional customer service experiences.
Customer Service Executive
Epic Games
03.2021 - 09.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Implemented new protocols to optimize team performance and deliver consistent results.
Customer Sales and Service Expert
AT&T Business Solutions
11.2018 - 01.2021
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
Education
Bachelor of Science - Legal Studies
UNICAES
El Salvador, El Salvador2025
Skills
- Call Center Experience
- Email Etiquette
- Critical Thinking
- Multitasking Abilities
- Positive Attitude
- Attention to Detail
- Customer Service Experience
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Retention Specialist
TXU Energy
09.2021 - Current
Customer Service Executive
Epic Games
03.2021 - 09.2021
Customer Sales and Service Expert
AT&T Business Solutions
11.2018 - 01.2021
Bachelor of Science - Legal Studies
UNICAES
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