Sandra Bermudez
Client Representative
Metapan. Santa Ana, El Salvador ,SS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Client Service Representative
The Office Gurus
San Salvador
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
Customer Service Representative
Teleperformance El Salvador
Metapan
01.2021 - 12.2022
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Office Manager
Dent Poppers, LLC
McKinney, TX
01.2014 - 10.2016
- Coordinated with customers and rental companies prior to vehicle repair.
- Contacted insurance companies and scheduled adjusters to evaluate vehicle damage.
- Maintained records of current customers via computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve our overall performance.
- Evaluated employee work as part of quality assurance and productivity of our technicians.
Education
Diploma - Basic Courses
Irving High School
900 N O'Connor Rd, Irving, TX 75061, United States 06.1990 - 06.1994
Skills
Service recommendations
Account management
Database Management
Customer Service
Timeline
Client Service Representative
The Office Gurus
01.2023 - Current
Customer Service Representative
Teleperformance El Salvador
01.2021 - 12.2022
Office Manager
Dent Poppers, LLC
01.2014 - 10.2016
Diploma - Basic Courses
Irving High School
06.1990 - 06.1994