Sandra Navas
San Salvador
Summary
Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.
Overview
12
12
years of professional experience
Work History
Sales Associate
Teleperformance
02.2025 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Representative
Blackhawk
09.2022 - 01.2025
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Provide card information to customer and walk them thru the website
- Demonstrated strong communication and time management skills to meet and exceeded targets.
Customer Service Representative
Sykes
01.2019 - 05.2021
- Company Overview: Metlife Dental Insurance.
- Analyze claims and provided status.
- Request additional information by email for review and reprocess claims
- Send booklets to different dental offices and customer
- Resolved claims through negotiation of settlement, rebuttal of claims and declining cover.
- Maintained ongoing contact with customers throughout claims process, diligently and accurately reporting progress.
Collections Agent
Teleperformance
09.2013 - 05.2018
- Resolved balance errors using accounting software.
- Created repayment plans based on account holders’ financial status and repayment abilities.
- Processed payments over phone and set up recurring drafts.
- Confirmed payment arrangements and finalised customer payment dates and contact information.
Education
High School - Bilingual Secretaryship
Instituto Nacional de San Bartolo
11.2010
Skills
- Customer relations
- Call centre experience
- Data entry
- Insurance claim analysis
- Dental insurance Analysis
- Microsoft Office
- Multi-tasking strength
- Sales expertise
- Upselling
Languages
English
Timeline
Sales Associate
Teleperformance
02.2025 - Current
Customer Service Representative
Blackhawk
09.2022 - 01.2025
Customer Service Representative
Sykes
01.2019 - 05.2021
Collections Agent
Teleperformance
09.2013 - 05.2018
High School - Bilingual Secretaryship
Instituto Nacional de San Bartolo