Extensive experience in customer service, providing exceptional customer support and resolving complex issues in a timely and efficient manner. Expertise in billing and documentation, ensuring accuracy and compliance with established policies and procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Sandra Vanessa Olmedo Montano
Analista De Calidad/Datos
Opico, ciudad marsella
Summary
Overview
11
years of professional experience
6
years of post-secondary education
10
Certifications
2
Languages
Work History
TELEPERFORMANCE
DATA ANALYST | DATA ANALYST
01.2019 - 01.2023
Job overview
TELEPERFORMANCE| FLEX
TRAINER
01.2017 - 01.2019
Job overview
TELEPERFORMANCE| TECH SUPPORT DTV
AGENT
01.2016 - 01.2017
Job overview
FOCUS
CUSTOMER CARE AND BILLING AGENT
01.2012 - 01.2015
Job overview
Education
ESI SCHOOL OF MANAGEMENT
01.2020 - 05.2023
University Overview
01.2009 - 05.2011
University Overview
Skills
Skills & AbilitiesExcellent customer service skillsAdvanced knowledge of calls procedureOutgoing personalityCommunication skillsAbility to work under pressureEmotional managementAbility to coach and develop staffExperience on leading new hires and training staffExperience on story telling creationsAnalytical thinkingAttention to detailsDocument managementIdentify patterns and trends in data to determine areas for improvementDecisions in planning and executing programs and projectsDevelopment and presentation of online training and workshopsEffective communication techniques
Certification
Microsoft Certification
Timeline
ESI SCHOOL OF MANAGEMENT
01.2020 - 05.2023
DATA ANALYST | DATA ANALYST
TELEPERFORMANCE
01.2019 - 01.2023
TRAINER
TELEPERFORMANCE| FLEX
01.2017 - 01.2019
AGENT
TELEPERFORMANCE| TECH SUPPORT DTV
01.2016 - 01.2017
CUSTOMER CARE AND BILLING AGENT
FOCUS
01.2012 - 01.2015
01.2009 - 05.2011