Sangeeta Jha
Bangalore
Summary
Seasoned IT professional with 15 years of experience in Project Management, Program Management, and Software License Management. Experienced in leading and managing teams to deliver complex IT projects and programs successfully. Currently working as a Technical Account Manager (TAM) at Oracle, providing strategic guidance and ensuring customer success. Skilled in stakeholder management, solution delivery, and driving business value through technology.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Principle Technical Account Manager
Oracle India Pvt Ltd
Bangalore
01.2024 - Current
- Serve as a strategic advisor and single point of contact for large enterprise customers, driving the adoption of Oracle Cloud Infrastructure (OCI), Fusion SaaS applications, PaaS services, and Redwood.
- Guide customers on digital transformation strategies, including cloud migration, integration, security, compliance, cost optimization, and hybrid/multi-cloud enablement.
- Enable adoption of Oracle Redwood UI and Fusion Applications (ERP, HCM, SCM, CX), ensuring modern UX, process automation, extensibility, and analytics for measurable business outcomes.
- Drive innovation workshops, PoCs, and success plans leveraging OCI services, AI/ML, Generative AI, Autonomous Database, and SaaS extensibility.
- Own critical incident and escalation management, coordinating with Oracle Support and Engineering to deliver RCA, preventive measures, and ensure high availability of mission-critical workloads.
- Deliver executive business reviews (EBRs), health checks, adoption roadmaps, KPIs, and governance reports, while acting as the voice of the customer (VOC) within Oracle.
- Collaborate with Engineering, Product Management, Support, and Consulting teams to provide end-to-end solutions, while mentoring junior TAMs and contributing to best practice frameworks.
- Advocate cloud cost governance (FinOps), observability, and sustainability practices, aligning Oracle solutions with customer’s long-term strategic goals and industry trends.
License Manager, Lead
Kyndryl Solutions
Bangalore
09.2021 - 12.2023
- Oversaw entire Software Asset Management (SAM) program and vendor-managed tools.
- Managed compliance and governance for license management throughout software asset lifecycle.
- Optimized software assets to support organizational governance, compliance, and cost-efficiency.
- Developed policies and strategies for SAM in alignment with company objectives.
- Led engagement with third-party providers to enhance SAM program effectiveness.
- Conducted periodic audits and addressed non-compliance issues proactively.
- Collaborated with Procurement, Engineering, and Legal to ensure accurate SAM data management.
- Monitored licensing agreements and identified opportunities for savings on renewals.
Project Manager
IBM India Pvt Ltd
Bangalore
01.2020 - 08.2021
- Executed projects to align with business needs and deliver value through effective resource management.
- Defined all necessary activities to achieve project goals and objectives.
- Managed daily administrative tasks from inception to closure, including timesheet reviews and financial analysis.
- Identified key risks and limitations within project plans.
- Controlled project scope using structured change management to meet time, cost, and quality commitments.
- Facilitated stakeholder management through regular communication and comprehensive reporting.
- Served as central contact point throughout the project lifecycle, documenting lessons learned for future reference.
- Collaborated with third-party subcontractors and technology partners as required.
Project Manager - On-boarding
Amagi Media Labs
Bangalore
12.2017 - 04.2019
- Led channels onboarding for International media channels eg.Turner, Discovery, Viacom18,PBS & ARY on Amagi's OTT and PaaS platform.
- Supervised Datacenter installation, content ingest, cloud feed setup, playout and monitoring activities.
- Created billing dashboard and quarterly growth projections by fetching data from Accounts MIS.
- Supervised a group of customers from the business and technical side. This involves maintaining and developing customer relationships; managing customer success; discussing and advising about technical solutions involving Amagi's products and services; delivering contract commitments within cost targets; and helping to identify potential additional business opportunities within accounts.
- Gained technical expertise in the Media Technology domain plus customer and partner relationship management skills to conduct on-site and off-site engagements.
- Led project delivery team for successful delivery of all services under the scope from kickoff to closeout, including determining agenda details and monitoring the progress to ensure it conforms to customer expectations and contractual agreements.
Project Manager
Oracle India Pvt Ltd
Bangalore
10.2012 - 11.2017
- Planned, scheduled and executed all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines and standards.
- Co-originated and finalized the Software and Hardware requirement, bringing together in confidence the Customer, Architecture, Network and the Applications/DBA Team.
- Performed Architectural review of new projects along with the Customer and Architect team.
- Co-originated with clients for effective and smooth transition of existing customer setup to cloud environment by involving various support functions.
- Managed implementation of customer environments via fresh installation or instance clones (Refresh) and architectural changes to a customer environment i.e.: RAC conversions, server additions, URL changes etc via change management processes.
- Worked closely with network team to insure Firewall and BigIP policy are correctly placed and customer is using without any issues.
- Experienced in the complex deliveries including Oracle Database RAC clusters, engineered systems like Exadata, Exalogic, Exalytics, and Sun SupreCluster.
Business Analyst
ASM Technologies
Noida
07.2011 - 10.2012
- Identified, logged and diagnosed the incidents.
- Queued the incidents to the functional/hierarchical levels as per their severity.
- Performed RCA's as and when required.
- Created & maintained various reports w.r.t. RCA's and other maintenance process.
- Handled incidents spontaneously based on their severity level.
- Involved in the generation of Weekly and Daily Reports pertaining to the work handled for each customer and sending with all the statistics, including the details of number of Operational and technical defects took place for each customer to the Executive Management for analysis.
Server Executive
Weblink.in Pvt. Ltd
Delhi
03.2010 - 05.2011
- Managed Web-hosting and Mail servers through desk panel, web admin and other GUI tools.
- Configure/upgrade/manage web servers, backup servers, and email servers.
- Install/configure/Upgrade and update network software such as antivirus, email, active directory, backup and DNS.
- Perform user account creation (POP), deletion, and configuration.
- Managed various panels created by company for creating databases and managing its data, managing POP ids data, web space usage details, payment system and ftp details, Domain hosting details etc.
Education
Bachelor of Arts -
Delhi University
New Delhi03.2010
Skills
Oracle Cloud (OCI)
Fusion Applications (ERP/HCM/SCM/CX), Redwood UI, SaaS/PaaS
Cloud Migration
AI/ML, Generative AI,
Project & Program Management (PMP, Agile, ITIL),
MS Project
Jira
Confluence
FinOps
Security & Compliance
Hobbies and Interests
- Photography
- Yoga
- Art
Certification
- Project Management Professional (PMP)
- Oracle Cloud Infrastructure 2023 AI Certified Foundations Associate
- aws certified cloud practitioner
- ITIL V4 Foundation
- Certified ScrumMaster (CSM)
- ITIL V3 Foundation
- PRINCE2® Foundation and Practitioner Certification
- Lean Six Sigma Green Belt (ICGB)
Accomplishments
- Received FY 2017 PaceSetter Award in Oracle
- Top Performer FY 2020 in Kyndryl (IBM)
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Timeline
Principle Technical Account Manager
Oracle India Pvt Ltd
01.2024 - Current
License Manager, Lead
Kyndryl Solutions
09.2021 - 12.2023
Project Manager
IBM India Pvt Ltd
01.2020 - 08.2021
Project Manager - On-boarding
Amagi Media Labs
12.2017 - 04.2019
Project Manager
Oracle India Pvt Ltd
10.2012 - 11.2017
Business Analyst
ASM Technologies
07.2011 - 10.2012
Server Executive
Weblink.in Pvt. Ltd
03.2010 - 05.2011
Bachelor of Arts -
Delhi University