Sayra Milagro Cruz Gomez
San Salvador,SS
Summary
Dynamic and results-driven professional with extensive experience in customer service and housekeeping, notably at Sherwood Inn. Proven ability to enhance guest satisfaction through effective training and mentoring. Skilled in cleaning techniques and adept at handling complaints, ensuring a pristine environment and memorable experiences for guests.
Experienced with leading housekeeping teams to maintain cleanliness and order. Utilizes strong organizational skills and attention to detail to ensure pristine environment. Track record of effective team management and problem-solving in dynamic settings.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Sherwood Inn
05.2025 - 11.2025
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained new staff on housekeeping procedures and safety protocols for optimal performance.
- Developed work schedules aligning staff availability with peak occupancy periods.
- Conducted regular inventory checks to maintain adequate stock of cleaning supplies and equipment.
- Monitored staff performance, providing feedback to foster continuous improvement.
- Coordinated with maintenance to address urgent repair needs affecting guest accommodations.
- Managed laundry sorting, washing, drying, and ironing.
Front Desk Receptionist
Casa 1800, Cerro Verde
04.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved customer problems and complaints.
Stateroom Attendant and Public Area Attendant
Celebrity Cruises
01.2019 - 08.2024
- Assisted guests in locating onboard amenities or services by providing accurate directions and relevant information as needed.
- Increased efficiency in room turnovers by effectively managing daily task assignments and time management.
- Promoted a welcoming environment for guests through timely and courteous assistance with their needs.
- Upheld brand reputation through adherence to company standards for appearance, grooming, and uniform maintenance while on duty.
- Demonstrated versatility in adapting to different cabin layouts, sizes, and guest preferences while maintaining service excellence.
- Participated in emergency drills and safety training sessions to ensure readiness in the event of any shipboard incidents.
- Provided personalized attention to guests'' requests or special needs, contributing to memorable experiences on board the ship.
- Assisted with luggage handling during embarkation and disembarkation processes for seamless transitions between ports of call.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Supported hotel events by setting up, breaking down, and maintaining cleanliness during functions as needed.
- Supervised supplies in inventory and submitted reorder requests.
Front Desk Receptionist
Winsor Plaza Hotel
12.2023 - 03.2024
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Customer Service Representative
Telus Mobility
09.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Tigo Mobility El Salvaor
03.2018 - 05.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Social Project Assistant
ProLago Ilpango
11.2015 - 02.2018
- Assisted in coordinating project schedules and timelines to ensure efficient workflow across teams.
- Facilitated regular meetings to gather project updates and address any emerging challenges.
- Supported budget tracking activities, ensuring adherence to financial constraints for ongoing projects.
- Implemented task scheduling techniques that minimized downtime and maximized productivity.
- Updated project status reports to reflect progress and identify potential risks.
Education
Bachelor in Languages And Tourism - English Language And Tourism Area
Don Bosco University
Soyapango, El Salvador11-2017
High School Diploma -
American Cultural Center
San Salvador, El Salvador11-2010
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Training and mentoring
- Cleaning techniques
- Room inspection
- Complaints handling
- Microsoft office
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Timeline
Housekeeping Supervisor
Sherwood Inn
05.2025 - 11.2025
Front Desk Receptionist
Casa 1800, Cerro Verde
04.2024 - 10.2024
Front Desk Receptionist
Winsor Plaza Hotel
12.2023 - 03.2024
Customer Service Representative
Telus Mobility
09.2023 - 10.2023
Stateroom Attendant and Public Area Attendant
Celebrity Cruises
01.2019 - 08.2024
Customer Service Representative
Tigo Mobility El Salvaor
03.2018 - 05.2018
Social Project Assistant
ProLago Ilpango
11.2015 - 02.2018
Bachelor in Languages And Tourism - English Language And Tourism Area
Don Bosco University
High School Diploma -
American Cultural Center