Excell
Sergio Cortez
Leasing Specialist
San Salvador,San Salvador
Summary
Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Loyalty/Retention/Sales Agent
Telus Mobility
San Salvador, San Salvador
02.2024 - Current
- Excellent communication skills, both verbal and written.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
Leasing Specialist
The Office Gurus
03.2020 - 01.2024
- Showed apartments to potential tenants and answered questions regarding community.
- Collected, completed, and processed lease applications.
- Developed and implemented resident activities and identified problem vacancies.
- Developed and implemented tactical marketing plans.
- Set appointment times for individuals to tour facilities and see available units.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Fraud and Risk Analyst
BlackHawk Network
11.2019 - 02.2020
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Developed and implemented procedures to detect and prevent fraud.
TS/CS/Floor Support Agent
Teleperformance
09.2018 - 11.2019
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored systems in operation and quickly troubleshot errors.
- Connected to mobile device of client using remote link to install new programs and applications.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
Sales Agent for Hotels.com
Sykes
06.2015 - 08.2018
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of hotels.com products or services to promote sales.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Loyalty Care Representative
Stream Global Services
02.2013 - 02.2015
- Developed product demonstrations and presentations for customers.
- Adhered to appropriate legal scripting when required.
- Developed new strategies for customer retention activities.
- Educated customers about billing, payment processing and support policies and procedures.
Education
No Degree - English Language And Literature
EF SET
Online 05.2001 -
High School Diploma -
Don Bosco
Ilopango, San Salvador 05.2001 -
Skills
Lease Renewals
Performance Optimization Strategies
Market Data Collection
Tenant Screening
CRM Software
Property Management
Housing Regulations
Property Performance Reporting
Appointment Scheduling
Tenant Issue Resolution
Software
Slack
Microsoft Teams
Krisp
SalesForce
RingCentral
Canva
Google Space
Timeline
Loyalty/Retention/Sales Agent
Telus Mobility
02.2024 - Current
Leasing Specialist
The Office Gurus
03.2020 - 01.2024
Fraud and Risk Analyst
BlackHawk Network
11.2019 - 02.2020
TS/CS/Floor Support Agent
Teleperformance
09.2018 - 11.2019
Sales Agent for Hotels.com
Sykes
06.2015 - 08.2018
Loyalty Care Representative
Stream Global Services
02.2013 - 02.2015
No Degree - English Language And Literature
EF SET
05.2001 -
High School Diploma -
Don Bosco
05.2001 -