Summary
Overview
Work History
Education
Skills
Timeline
References
RegisteredNurse
Shannon Wiley-Mitchell

Shannon Wiley-Mitchell

Shreveport,LA

Summary

Certified Phlebotomist well knowledgeable in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance, proven work experience as a Patient Access Representative and/

or similar role, strong administrative and organizational skills, excellent communication and interpersonal skills. Proficiency in Microsoft Office Suites and data entry systems, ability to multitask and maintain strong attention to detail and compassionate and patience. Professional Cardiac Monitor Technician committed to providing accurate interpretation of cardiac abnormalities and communicating findings thoroughly with physicians.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Enthusiastic Senior Operations Manager . Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.

Overview

29
29
years of professional experience

Work History

Senor Operations Manager

Affordable Home Improvement
01.1995 - Current
  • Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization
  • Safeguarded company assets through diligent inventory control measures that minimized loss due to shrinkage or theft
  • Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly
  • Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development
  • Improved operational efficiency by streamlining processes and implementing innovative strategies
  • Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues
  • Provided leadership for continual management and employee training initiatives
  • Procured contracting arrangements with sub-contractors and service providers
  • Assisted in recruiting, hiring and training of team members
  • Interacted well with customers to build connections and nurture relationships.

Accelerated Program EKG Technician

Orphic Training Solutions
01.2023 - 02.2023
  • Streamlined diagnostic processes for faster results by maintaining and calibrating EKG equipment
  • Ensured compliance with hospital standards by following strict safety and sanitation guidelines during EKG tests
  • Collaborated with healthcare teams to provide efficient and accurate patient diagnosis, improving treatment plans
  • Optimized patient comfort during procedures, positioning them correctly to minimize discomfort while obtaining accurate readings
  • Continuously improved skills and knowledge through participation in professional development opportunities, staying up-to-date on the latest advancements in electrocardiography
  • Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient's heart rhythms during EKG readings
  • Educated patients on testing and preparation steps prior to procedure
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool.

Accelerated Program Certified Phlebotomist

Orphic Training Solutions
12.2022 - 01.2023
  • Exhibited strong multitasking abilities, efficiently managing multiple patients and tasks simultaneously without compromising quality of service
  • Participated in quality assurance initiatives, consistently identifying areas for process improvement within the lab setting
  • Updated knowledge regularly through continuing education courses, staying current on industry trends and advancements in phlebotomy techniques
  • Maintained a clean and safe work environment, following proper infection control procedures to minimize risk of contamination
  • Improved patient comfort by employing efficient and gentle phlebotomy techniques
  • Promoted patient safety by verifying identification, labeling samples correctly, and cross-checking information with requisition forms
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
  • Followed physician orders to correctly administer therapeutic phlebotomy
  • Completed proper sanitation and cleaning of equipment and work areas between patients
  • Reviewed patient records for accuracy and completeness
  • Used personal protective equipment correctly to protect coworkers and patients
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays
  • Addressed questions and concerns to educate patients on collection process and procedures
  • Verified patients' identification for proper sample collection
  • Followed established safety protocols and standards to minimize risk of infection and injury
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Consistently met quotas for daily blood draw volume while maintaining high standards for puncture success rates
  • Assisted with training new phlebotomists, sharing best practices, and providing guidance on technique improvement
  • Collaborated with interdisciplinary teams of healthcare professionals to ensure smooth coordination of care plans involving blood testing requirements

Quality Assurance

Griffco Quality Solutions
01.2003 - 01.2006
  • Managed quality assurance initiatives
  • Developed and implemented quality assurance improvements
  • Conducted quality assurance and performance audits
  • Oversaw quality assurance protocols to optimize designs
  • Directed quality assurance standards to maximize results
  • Completed quality assurance reviews and final inspections
  • Reviewed progress controls for project quality assurance
  • Oversaw quality assurance management and offered suggested recommendations
  • Managed team schedules, department projects and quality assurance
  • Implemented and enforced regional service quality assurance processes
  • Contributed to continuous improvement and quality assurance tasks
  • Adhered to quality assurance, performance and compliance standards
  • Double-checked work orders and deliveries for quality assurance
  • Determined quality assurance benchmarks and set standards for improvement
  • Completed quality assurance and compliance reviews for every job
  • Monitored product for quality assurance, raising any issues with managers
  • Reviewed code for accuracy and ran tests for quality assurance.
  • Collaborated with quality assurance teammates
  • Collaborated with 5 quality assurance teammates
  • Managed team of 8 engineering, production and quality assurance personnel
  • Directed team of 30 personnel, overseeing records, performance, and quality assurance

Education

GED -

Southwood High School, Dreamkeepers Academy

Skills

Holter Monitorundefined

Timeline

Accelerated Program EKG Technician

Orphic Training Solutions
01.2023 - 02.2023

Accelerated Program Certified Phlebotomist

Orphic Training Solutions
12.2022 - 01.2023

Quality Assurance

Griffco Quality Solutions
01.2003 - 01.2006

Senor Operations Manager

Affordable Home Improvement
01.1995 - Current

GED -

Southwood High School, Dreamkeepers Academy

References

Available per request

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Shannon Wiley-Mitchell