Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Silvia Nataly Avalos Bonilla

Silvia Nataly Avalos Bonilla

Call Center Representative With Basic Legal Support Certification
Santa Tecla

Summary

Experienced with managing high call volumes and resolving customer issues promptly. Utilizes effective communication to ensure customer satisfaction and retention. Track record of adapting to various customer needs and system changes efficiently.

Overview

5
5
years of professional experience

Work History

Call Center Representative Specialist

The Office Gurus
06.2022 - Current
  • Call center representative with basic legal support certification focused on providing case consultations for potential clients, both in English and Spanish.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Call Center Representative

Skycom
09.2020 - 02.2021
  • Customer service representative with experience in scheduling and rescheduling appointments, handling phone calls in English and Spanish, and resolving questions and concerns related to the medical services offered.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

Education

High School Diploma -

Colegio Nuestra Señora Del Rosario De Fatima
Santa Tecla, El Salvador
05.2001 -

No Degree - Chemical Engineering

Universidad Jose Simeon Cañas
Antiguo Cuscatlan, El Salvador
05.2001 -

Skills

Goal oriented

Customer communications

Documentation and reporting

Script adherence

Problem-solving skills

Data entry

Verbal and written communication

Additional Information

Spanish - Native

English - Fluent/Advanced

Timeline

Call Center Representative Specialist

The Office Gurus
06.2022 - Current

Call Center Representative

Skycom
09.2020 - 02.2021

High School Diploma -

Colegio Nuestra Señora Del Rosario De Fatima
05.2001 -

No Degree - Chemical Engineering

Universidad Jose Simeon Cañas
05.2001 -
Silvia Nataly Avalos BonillaCall Center Representative With Basic Legal Support Certification