Silvia Nataly Avalos Bonilla
Call Center Representative With Basic Legal Support Certification
Santa Tecla
Summary
Experienced with managing high call volumes and resolving customer issues promptly. Utilizes effective communication to ensure customer satisfaction and retention. Track record of adapting to various customer needs and system changes efficiently.
Overview
5
5
years of professional experience
Work History
Call Center Representative Specialist
The Office Gurus
06.2022 - Current
- Call center representative with basic legal support certification focused on providing case consultations for potential clients, both in English and Spanish.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Call Center Representative
Skycom
09.2020 - 02.2021
- Customer service representative with experience in scheduling and rescheduling appointments, handling phone calls in English and Spanish, and resolving questions and concerns related to the medical services offered.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
High School Diploma -
Colegio Nuestra Señora Del Rosario De Fatima
Santa Tecla, El Salvador 05.2001 -
No Degree - Chemical Engineering
Universidad Jose Simeon Cañas
Antiguo Cuscatlan, El Salvador 05.2001 -
Skills
Goal oriented
Customer communications
Documentation and reporting
Script adherence
Problem-solving skills
Data entry
Verbal and written communication
Additional Information
Spanish - Native
English - Fluent/Advanced
Timeline
Call Center Representative Specialist
The Office Gurus
06.2022 - Current
Call Center Representative
Skycom
09.2020 - 02.2021
High School Diploma -
Colegio Nuestra Señora Del Rosario De Fatima
05.2001 -
No Degree - Chemical Engineering
Universidad Jose Simeon Cañas
05.2001 -
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