Sofia Alejandra Garcia Galicia
Customer Service Representative
SOYAPANGO
Summary
Dynamic Customer Service Representative with a proven track record at Teleperformance, adept at resolving complaints and enhancing customer loyalty. Skilled in problem-solving and active listening, I effectively managed high-stress situations, ensuring customer satisfaction and fostering repeat business through informed product recommendations.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Service Representative
Teleperformance
11.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Business Administration Degree -
Universidad Dr. Andrés Bello
San Salvador 05.2001 -
High School Diploma -
Instituto Católico Padre Richard Mangini
Soyapango, El Salvador 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Complaint resolution
Call management
Adaptability and flexibility
Timeline
Customer Service Representative
Teleperformance
11.2022 - Current
Business Administration Degree -
Universidad Dr. Andrés Bello
05.2001 -
High School Diploma -
Instituto Católico Padre Richard Mangini
05.2001 -