Sofia Elizabeth Calderón López

First experience to develop customer service skills and took basic knowledges. This experience just was for christmas season.

Business and own brand created to provide good customer service. The brand is for men's Shirts and we develop tasks such as selling online also in our own store having contact with our clients. Follow up the delivery with our couriers, bank transactions, payments, solve delivery issues and try to get a good resolution to our clients.

Dedicated Customer Service Professional with Knowledge of update insurance information,back office and emails , taking payments of co-pays or deductibles, medical records concerns, apply discounts, talk with insurances like United Healthcare, Blue Cross Blue Shield, Keystone First, State Farm,Veterans Affairs or attorneys representatives that include third party companies and handle accounts that were sent to collections including billing and credit issues, disputes and returns.

Also I got experience as a Team lead generation helping to coach people to improve their metrics be on target and help to follow up and resolve discrepancies includes discounts or cases that were never resolved.

Appointment Setter medical experience in schedule new patients, same days or next days appointments. Handle urgent symptomatics patients also verifying patients demographics, managing patient records , verifying insurance. Experience in EHR system (NextGen). Handle outbound and inbounds calls, escalations via email, receive calls from providers, hospital and pharmacies.