Sokhna Mariama SALL

Facilitated customer account services such as credit card applications, payments, and inquiries.

• Provide personalized financial solutions to enhance customer loyalty.

• Collaborate with sales and customer service teams to ensure seamless transactions.

• Handle financial information with confidentiality and accuracy

• Helped a large volume of applicants every day with a positive attitude and focus on customer satisfaction.
• Responded to applicant needs through competent customer service and prompt problem-solving.
• Assisted call-in applicant with questions and updates on cases.
• Navigated multiple computer systems and applications to find information.
• Addressed applicants complaints and distress by employing timely and on-point solutions.
• Fostered teamwork in high-pressure environment, sharing best practices for handling challenging applicant interactions.
• Contributed to knowledge base for quicker issue resolution.

• Optimize invoice management, achieving precise financial reporting and smooth audit support.
• Enhance payment tracking, ensuring organized records and prompt vendor dispute resolution.
• Manage accounts payable, leading to improved accuracy and streamlined audit preparations.
• Optimized accounts payable workflow, enhancing financial reporting accuracy through meticulous account reconciliations and prompt discrepancy resolution.

• Managed multi-line phone system, enhancing communication efficiency and visitor experience.
• Streamlined document management, leading to improved record organization and accessibility.
• Maintained optimal stock levels by efficiently restocking supplies and timely orders.
• Processed incoming mail and packages, ensuring accurate and timely distribution.
• Supported leadership team with comprehensive administrative tasks, boosting productivity.

• Fostered a nurturing classroom environment enhancing student growth and engagement.
• Cultivated strong communication with students, parents, and staff for effective collaboration.
• Supported diverse student backgrounds, promoting inclusivity and understanding.
• Fostered student growth through personalized learning strategies, enhancing academic performance and social-emotional development in after-school programs.
• Implemented engaging curriculum activities, leading to improved student participation and measurable progress in core subject areas.

• Engaged customers, resolved issues, escalated major concerns, enhancing satisfaction.
• Provided prompt responses to product and service inquiries, improving customer knowledge.
• Contributed to team meetings and training, ensuring up-to-date product knowledge.
• Trained new staff on operations and policies, fostering a knowledgeable team.
• Resolved complex customer inquiries, enhancing satisfaction and loyalty.
• Collaborated with team to implement innovative solutions, driving measurable improvements in service quality.