Sonia Jimenez
Journalist
Soyapango
Summary
Dynamic and results-oriented professional with extensive experience as a Customer Service Representative at Foundever and Teleperformance, and a proven track record in data analysis at La Prensa Grafica. Excelled in problem-solving and leveraging Microsoft Excel to enhance business decision-making. Demonstrated ability to improve customer satisfaction and streamline processes, contributing to significant operational efficiencies.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Foundever
04.2024 - Current
Billing department for an insurance account, manage commercial policies to complete payments, verify payment applied, revise audit processes.
Customer Service Representative
Foundever
08.2023 - 04.2024
Medicare account, provided benefits, coverage details related to providers, benefits such as dental and pharmacy. Review claim status.
Customer Service Representative
Teleperformance
12.2022 - 03.2023
Provided benefits, coverage and providers information in a health insurance account.
Internship Student
Instituto Nacional De Los Deportes
10.2021 - 01.2022
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Identify the most common sports news and topics.
Data Analyst
La Prensa Grafica
02.2021 - 02.2021
- Used statistical methods to analyze data and generate useful business reports.
Pollster
La Prensa Grafica
02.2021 - 02.2021
- Consult brand consumerism preferences with citizens and provide information for future reports.
Education
Bachelor of Communication Studies - Journalist
Universidad De El Salvador
San Salvador, El Salvador 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Data entry
Call center experience
Microsoft Excel
Computer proficiency
Timeline
Customer Service Representative
Foundever
04.2024 - Current
Customer Service Representative
Foundever
08.2023 - 04.2024
Customer Service Representative
Teleperformance
12.2022 - 03.2023
Internship Student
Instituto Nacional De Los Deportes
10.2021 - 01.2022
Data Analyst
La Prensa Grafica
02.2021 - 02.2021
Pollster
La Prensa Grafica
02.2021 - 02.2021
Bachelor of Communication Studies - Journalist
Universidad De El Salvador
05.2001 -
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