Stephanie Arias
Summary
With a proven track record at Ubiquity Global Services, I excel in developing impactful training materials and enhancing call center operations. My expertise in call center software and exceptional empathy skills have significantly improved agent performance and customer satisfaction. I thrive on multitasking and problem-solving, ensuring compliance with healthcare regulations and driving continuous improvement.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Call Center Trainer
Ubiquity Global Services
San Salvador, Departamento de San Salvador
10.2022 - Current
- One of the primary tasks is onboarding and training new call center agents. This involves providing comprehensive training on the healthcare products, insurance policies, regulations, and processes that are specific to the company.
- Ensure agents understand the details of different insurance products, such as health plans, prescription coverage, and Medicare/Medicaid programs.
- Also ensure agents are familiar with policies, procedures, and compliance standards such as HIPAA regulations.
- Educate agents on compliance standards such as HIPAA (Health Insurance Portability and Accountability Act) and other federal or state-specific laws to ensure agents follow ethical and legal guidelines when handling sensitive patient information.
- Preparing procedures and policies regarding healthcare transportation so members could go to their appointments assisting multiple US Healthcare insurances like LaCare,Central California Alliance, Blue Shield, Inland Empire Health Plan, and Apple Care.
- Take calls and act as roaming Supervisors during All-Hands situations, scheduling appointments for covered members based on their medical needs,treatment type or medical equipment required
- Worked with healthcare clients and vendors in constant communication reviewing grievances and complaints
Internship Sales Department
Chamber of Commerce
San Salvador, El Salvador
06.2022 - 10.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained strong leadership skills by managing projects from start to finish
- Analyzed problems and worked with teams to develop solutions.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor's Degree in Marketing And Advertising - Marketing
Universidad Francisco Gavidia
San Salvador, El Salvador 05.2001 -
Skills
Call center customer service
Call center software proficiency
Time management
Problem-solving abilities
Multitasking
Attention to detail
Task prioritization
Timeline
Call Center Trainer
Ubiquity Global Services
10.2022 - Current
Internship Sales Department
Chamber of Commerce
06.2022 - 10.2022
Bachelor's Degree in Marketing And Advertising - Marketing
Universidad Francisco Gavidia
05.2001 -
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