STEPHANIE MONTERROZA
San Salvador,SS
Summary
I am pleased to introduce myself as a kind and dedicated individual with a strong passion for customer service. Throughout my career, I have developed exceptional teamwork skills, recognizing the importance of collaboration and effective communication in achieving common goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Engagement Specialist & Activities Coordinator
Holiday inn club vacation Orange Lake
Kissimmee, USA
03.2024 - 09.2024
- Led guest engagement efforts by organizing various recreational activities and entertainment programs.
- Engaged guests proactively to understand interests and expectations, consistently surpassing satisfaction benchmarks.
- Oversaw team of activities and entertainment staff, ensuring seamless coordination.
Server/Cashier
Little Caesar Enterprises Inc.
Panama City, USA
06.2023 - 10.2023
- Provide excellent customer services.
- Greet customers and present menus.
- Make suggestions based on their preferences.
- Take and serve food and drink orders.
- Up-sell when appropriate.
- Deliver checks, and collect payments.
- Cooperate and communicate with all serving and kitchen staff.
- Adhere to all relevant health department rules, regulations, and all customer service guidelines.
Front Desk Receptionist
Beachcomber Beachfront Hotel
Panama City, Florida, USA
06.2023 - 10.2023
- Oversaw front desk activities ensuring seamless guest check-ins and check-outs.
- Handled incoming calls, addressing inquiries with details on hotel services and local attractions.
- Handled booking processes while maintaining detailed guest information records.
- Resolved guest complaints and requests quickly, showcasing excellent problem-solving abilities.
- Worked closely with housekeeping and maintenance teams to maintain high standards of guest satisfaction.
Customer Service Representative
Expedia Customer Service
San Salvador, El Salvador
05.2020 - 04.2023
- Offered real-time assistance on bookings for flights, hotels, car rentals, and vacation packages.
- Handled booking modifications and cancellations efficiently.
- Guided customers in making informed travel decisions by detailing Expedia products and services.
- Verified booking details using internal systems and tools.
- Worked with operations and dispute resolution teams to maintain service standards.
Education
High School Diploma -
Colegio Centro America
El SalvadorSkills
- Customer service
- Adaptability
- Teamwork
- Excellent verbal communication skills
- A desire to help people
- Active listening skills
- Internal communications, cross-functional coordination
- Team management
- Public speaking
- Microsoft 365 (office)
Personal Information
- Age: 23
- Date of Birth: 04/09/01
- Nationality: Salvadoran
Certification
- Food Handler - ServSafe
Languages
Spanish
First Language
English
Advanced (C1)
C1
References
- Jose Moreno (503) 7029 6848
- Fernando Josue +1(843)637-9882
- José Monterroza (503) 7656 9853
Timeline
Guest Engagement Specialist & Activities Coordinator
Holiday inn club vacation Orange Lake
03.2024 - 09.2024
Server/Cashier
Little Caesar Enterprises Inc.
06.2023 - 10.2023
Front Desk Receptionist
Beachcomber Beachfront Hotel
06.2023 - 10.2023
Customer Service Representative
Expedia Customer Service
05.2020 - 04.2023
- Food Handler - ServSafe
High School Diploma -
Colegio Centro America
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