Sunil Paul
Kolkata
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
8
8
years of professional experience
Work History
Supervisor
More Retail Private Limited
Kolkata
12.2015 - Current
- Directed and supervised team of 15 employees in daily operations.
- Provided ongoing training to address staff needs.
- Organized client meetings to provide project updates.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Coordinated employee schedules according to shift changes and availability.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Worked closely with human resources to support employee management and organizational planning.
- Audited company's legal documents to verify compliant policies and procedures.
- Developed marketing plans that helped increase sales revenue by 20%.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented cost-cutting measures without compromising quality of services offered.
- Achieved cost-savings by developing functional solutions to problems.
- Worked with cross-functional teams to achieve goals.
Senior Executive
Future Consumer Limited
Kolkata
12.2017 - 12.2018
- Provided direction on personnel decisions including hiring, training, coaching, disciplining, motivating staff members.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed a team of executives responsible for operations, finance, sales, and marketing functions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Facilitated communication between different departments resulting in improved collaboration among teams.
Education
Secondary Education
Nibadhai High School
Duttapukur 03-2005
Skills
- Schedule Development
- Inventory Control
- Data Analytics
- Operations Management
- Strategic Planning
- Process Improvement
- Training and Mentoring
- Waste Reduction
- Inventory Oversight
- Staff Discipline
- Business Administration
- Process Monitoring and Improvement
- Processes and Procedure
Languages
Bengali
First Language
English
Beginner
A1
Hindi
Upper Intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Executive
Future Consumer Limited
12.2017 - 12.2018
Supervisor
More Retail Private Limited
12.2015 - Current
Secondary Education
Nibadhai High School
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