Susana Portillo
Master Financial Admin
San Salvador
Summary
More than 12 years in the call center industry have laid the groundwork for collaborative management, focused on client solutions and account establishment through diverse financial strategies.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Account Manager
Teleperformance
10.2020 - Current
- Develop trusting rapport with clients to reinforce brand loyalty and encourage continued growth.
- Maximized revenue of campaigns by analyzing performance cost rates and results.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
Floor Manager
Teleperformance
07.2019 - 10.2020
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Coordinated with other departments to ensure seamless workflow across all areas of the operation.
Quality Manager
Teleperformance
10.2017 - 07.2019
- Trained quality team members in inspection, testing and validating procedures
- Created effective quality control plan to manage environmental compliance, monitor performance and produce timely reports
- Reported on product nonconformance, daily production quality and quality trends to help the production managers effectively adjust performance.
Education
Master in Financial Admin -
Universidad Francisco Gavidia
01.2017 - 05.2019
Degree in international relations - undefined
Universidad Francisco Gavidia
01.2010 - 05.2015
Skills
- Client Relationship Management
- Business Development
- Account Servicing
- Sales Development
- Data Analytics
- Revenue Generation
Certification
Project management
Timeline
Project management
06-2024
Account Manager
Teleperformance
10.2020 - Current
Floor Manager
Teleperformance
07.2019 - 10.2020
Quality Manager
Teleperformance
10.2017 - 07.2019
Master in Financial Admin -
Universidad Francisco Gavidia
01.2017 - 05.2019
Degree in international relations - undefined
Universidad Francisco Gavidia
01.2010 - 05.2015
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