Tatiana Rivas
Technical Executive Operator
San Salvador
Summary
Professional with strong experience in administrative support and operational efficiency, ready to enhance back office functions. Skilled in data management, record keeping, and process optimization. Proven ability to collaborate with teams and adapt to shifting priorities to achieve objectives. Known for reliability, effective communication, and results-driven approach.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Back Office Assistant
Foundever
07.2025 - Current
Back Office Specialist (Dental Insurance) San Salvador | 4 years
- Data Management & Integrity: Managed the administrative processing of dental insurance claims, ensuring high accuracy in data entry and record maintenance.
- Case Resolution: Analyzed and resolved complex customer inquiries by providing technical solutions based on insurance policy guidelines.
- Bilingual Documentation: Translated and documented technical information within CRM systems to facilitate communication between stakeholders.
- Operational Efficiency: Streamlined the policy verification workflow, improving response times for high-priority insurance cases.
English Teacher
Centro Cultural Salvadoreno Americano
03.2014 - 11.2019
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Education
English Teacher -
Instituto Especializado De Nivel Superior
San Salvador, El Salvador 05.2001 -
Skills
Report preparation
Data entry expertise
Presentation creation
Document management
Scheduling appointments
Database administration
Positive attitude
Professional and friendly
Customer support
Case & Claims Management: Experienced in processing technical documentation and resolving complex insurance cases
- Problem Solving: Proven ability to analyze client needs and provide policy-based solutions in fast-paced environments
- Data Accuracy: High precision in maintaining administrative records and performance databases
- Adaptability: Proven ability to transition between educational leadership and corporate support roles
- Conflict Resolution: Strong interpersonal skills used to navigate student needs and corporate client concerns
Timeline
Back Office Assistant
Foundever
07.2025 - Current
English Teacher
Centro Cultural Salvadoreno Americano
03.2014 - 11.2019
English Teacher -
Instituto Especializado De Nivel Superior
05.2001 -