Tatiana Rivas
Resumen profesional
Dedicated Dental Virtual Assistant with extensive experience in dental insurance verification, billing, payment processing, and customer service. Proven ability to manage patient communications, coordinate scheduling, and support daily dental office operations in a remote environment. Highly knowledgeable in claims follow-up, insurance coordination, and accurate, secure handling of patient payments. Detail-oriented, dependable, and committed to delivering efficient, high-quality support in fast-paced virtual settings.
Datos destacados
12
12
years of professional experience
Experiencia
Foundever - Back Office Assistant
Dental365 - PCDM
01.2024 - 06.2026
- Supported dental billing and insurance verification processes.
- Submitted and tracked claims; followed up on denials to maximize collections.
- Verified patient insurance coverage, benefits, and eligibility.
- Processed payments securely while maintaining accurate financial records.
- Monitored processes to reduce errors and denials.
Customer Service Representative
Foundever
San Salvador
12.2019 - 01.2024
- Verified dental insurance benefits, eligibility, deductibles, annual maximums, and coverage limitations.
- Assisted members and providers with questions regarding claims, payments, and policy benefits.
- Researched and resolved claim status inquiries while ensuring accurate information and timely follow-up.
- Processed payment-related requests and explained Explanation of Benefits (EOBs) and claim decisions.
- Delivered exceptional customer service in a high-volume call center environment while meeting quality and productivity goals.
English Teacher
Centro Cultural Salvadoreno Americano
03.2014 - 11.2019
- Delivered engaging virtual sessions to improve communication and client engagement.
- Adapted communication styles to meet diverse client needs and ensure understanding.
- Provided timely feedback and support to enhance client satisfaction.
- Maintained organized, structured workflows in a remote environment.
- Strengthened communication through active listening and client-focused interactions.
Formación
Higher Education
Specialized Institute of Higher Education
San SalvadorEnfatiza tus habilidades clave
- Insurance Verification
- Dental Billing & Claims
- Payment Processing
- Patient Scheduling
- Claims Follow-Up
Cronología
Foundever - Back Office Assistant
Dental365 - PCDM
01.2024 - 06.2026
Customer Service Representative
Foundever
12.2019 - 01.2024
English Teacher
Centro Cultural Salvadoreno Americano
03.2014 - 11.2019
Higher Education
Specialized Institute of Higher Education